Shainee Pathania
Guest Service Assistant
Delhi
Summary
Proven track record in enhancing guest experiences and streamlining reservation processes at Taj Mahal, New Delhi, showcasing exceptional guest relations and multitasking abilities. Excelled in reservation management, contributing to successful event coordination and sales uplift. Demonstrates a strong commitment to service excellence and operational efficiency.
Overview
2
2
years of professional experience
Work History
Guest Service Assistant
Taj Mahal, New Delhi
New Delhi
08.2022 - Current
- Streamlined reservation processes for improved accuracy and guest experiences.
- Processed group reservations, coordinating closely with event planners for successful events.
- Provided exceptional customer service by responding promptly to inquiries via phone, email, and online booking channels.
- Maintained up-to-date knowledge of hotel amenities, promotions, and policies to effectively serve guests.
Industrial Trainee
Vivanta New Delhi, Dwarka
05.2022 - 06.2022
- Managing front desk area and greeting guests and visitors courteously and professionally.
- Maintaining day to day records and reports for smooth operations.
- Ensuring guests has a positive experience with the hotel.
Education
Bachelor of Science - Hotel And Hospitality Administration
Starex University
New Delhi 04.2001 -
AISSCE -
Kendriya Vidyalaya No. 1 Delhi Cantt.
New Delhi, India 04.2001 -
Skills
Reservation Management
Guest Relations
Multitasking Abilities
Product Sales
Timeline
Guest Service Assistant
Taj Mahal, New Delhi
08.2022 - Current
Industrial Trainee
Vivanta New Delhi, Dwarka
05.2022 - 06.2022
Bachelor of Science - Hotel And Hospitality Administration
Starex University
04.2001 -
AISSCE -
Kendriya Vidyalaya No. 1 Delhi Cantt.
04.2001 -
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