Supratip Bhadra
Kolkata
Summary
A professional Airline Relationship Manager with over 14 years of experience in customer service. Experienced in managing diverse teams and coordinating complex operational activities to ensure seamless flight operations and exceptional customer service in a fast-paced environment.
Overview
15
15
years of professional experience
Work History
Airline Relationship Manager
AI SATS
Bengaluru
07.2025 - Current
- Dedicated Manager for Cathay Pacific.
- Managing strong relationships between Management and client Airlines.
- Collaborated with cross-functional teams to enhance customer experiences and resolve issues.
- Facilitated training sessions for staff on customer relationship management.
- Developed and maintained strong relationships with client Airline to ensure satisfaction and loyalty.
- Attended monthly meetings with Airline to understand and meet the expectations.
Sr. Customer Service Executive
US Bangla Airlines
Kolkata
01.2022 - 01.2025
- Catering to the needs of the passengers as well as the staff.
- Attending different meetings and trainings held by immigration, BCAS and different Consulates.
- Supervising flight operations to achieve OTP and best customer service.
- Holding valid L&T license for B737-800/Dash8-Q400/ATR-72.
- Good knowledge on DCS as well as ticketing system( Zenith).
Acting Station In-Charge
US Bangla Airlines
Kolkata
01.2018 - 01.2022
- Reporting to Director Customer Service.
- Staff rostering for smooth flight operation.
- Conducting regular briefing and de-briefing sessions to minimize small errors and unwanted issues.
- Attending different meetings and trainings held by immigration, BCAS and different Consulates.
- Looking after the welfare of the staff to keep them encouraged and motivated.
Sr. Customer Service Executive
Jet Airways
Kolkata
07.2017 - 10.2017
- Managed customer inquiries through multiple communication channels effectively.
- Assisted in the handling of ticketing processes and reservation systems seamlessly.
- Mainly oriented towards customer service and assistance at check-in counters and gates.
Customer Services Supervisor
Bhadra International India Pvt. Ltd.
Kolkata
01.2011 - 01.2017
- Handling Agent of Cathay Dragon Code share flight of CathayPacific (Hong Kong)
- Well versed with DCS (CM) and AMADEUS RESERVATION
- Working as Flight Supervisor, driving a team of 20
- Supervising the check-in counters performing checks on permits
- Supervising ramp activity as TRC (Turn Around Coordinator) and liaising with Hong Kong Centralized Load Control
- Monitoring the boarding as Gate Supervisor
- Trainer for Check-in and Ramp.
Education
Graduation - English
Jodhpur National University
01.2014
ISC (XII) - Arts
Krishnanagar Academy
01.2008
ICSE (X) -
Bishop Morrow School
01.2006
Skills
- Team building and leading quality
- Organized
- Motivated by problem solving
- Work well with deadlines
- Collaborative and efficient
- Good at taking decision
Languages
- English, Advanced (C1)
- Hindi, Advanced (C1)
- Bengali, Advanced (C1)
Personal Data
- Passport Number: C9687752
- Date of Birth: 01/07/90
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Airline Relationship Manager
AI SATS
07.2025 - Current
Sr. Customer Service Executive
US Bangla Airlines
01.2022 - 01.2025
Acting Station In-Charge
US Bangla Airlines
01.2018 - 01.2022
Sr. Customer Service Executive
Jet Airways
07.2017 - 10.2017
Customer Services Supervisor
Bhadra International India Pvt. Ltd.
01.2011 - 01.2017
Graduation - English
Jodhpur National University
ISC (XII) - Arts
Krishnanagar Academy
ICSE (X) -
Bishop Morrow School