SUPREET SHYAM PUTHRAN
Banker
MUMBAI
Summary
Intelligent and result oriented individual looking forward to utilize my sound knowledge of banking, communication and administrative skills to boost productivity and enhance efficiency of the organization.
Overview
1
1
Language
1
1
Certification
17
17
years of professional experience
Work History
Senior Manager – Grade M4, Branch Operations Manager
CSB Bank Ltd.
07.2024 - Current
- Job profile :
- Direct daily branch operations, including cash management and transactional accuracy to meet set goals.
- Enforce adherence to RBI/local regulatory guidelines and internal audit procedures to manage risks.
- Lead service initiatives to improve customer satisfaction and resolve complaints within TAT (Turnaround Time).
- Train, mentor, and evaluate branch staff to foster a high-performance environment.
- Optimize workflows and leverage technology to improve efficiency.
- Monitor branch expenses, monitor metrics, and support sales efforts to drive profitability.
- Deep understanding of retail banking products and operational procedures.
- Expertise in fraud prevention, security protocols, and audit compliance.
- Ability to analyze branch performance and customer feedback.
- Skilled in team management and stakeholder communication.
Deputy Manager – Grade M2, Branch Relationship Manager
Kotak Mahindra Bank Ltd.
12.2022 - 07.2024
- Job profile :
- Developed new and expanded existing high net worth customer relationships for liabilities and commercial assets like CC, OD, Term loan etc
- Ensured high level of customer service orientation and application of bank policy.
- Sourced new bank customers through external individual effort and acquisition channel.
- Handled the onboarding process for new clients to ensure a smooth transition and introduction to the brand's products or services.
- Provided assistance with account maintenance activities such as updating contact information and resolving issues with deposits or withdrawals.
- Cross selling existing bank products like CASA, TD, SIP, Life insurance ,Gold loan, General insurance ,Credit cards, Asset, Demat account etc to clients.
- Informed customers of new products or product enhancements to further expand the banking relationship.
- Identified opportunities to enhance the client's experience.
- Conducted satisfaction surveys and suggested ways to improve customer satisfaction.
- Reviewed account activity to detect any unusual activity or potential fraud.
- Worked with other departments to ensure that clients expectations are fulfilled.
- Promoted and maintained a positive corporate image.
- Provided financial planning and investment advice to clients.
- Planned and conducted special sales initiatives and events for prospective and existing clients.
- Maintained complete relationship record for assigned customer accounts.
- Tracked customer complaints/ queries and turnaround times for customer satisfaction.
- Responsible for NTB acquisition of customers.
- Sourced NRE/NRI accounts and got maximum funding in those accounts
Customer Relationship Executive/ Teller
The Mogaveera Co-Operative Bank Ltd.
03.2015 - 11.2022
- A) Branch Banking :
- Acting as a first point of contact with the customers in the branch.
- Adequate knowledge of various products for proper marketing and providing Information to the customers.
- Customer acquisition through sales from walk-in customers, referrals from walk-ins for Savings, Current, Fixed deposits and loan accounts.
- Responsible for account opening and closing of savings, current, fixed deposits, Overdraft and loan accounts.
- Posting outward cheques for clearance.
- Issuance and remittance of demand drafts and pay orders.
- Carried out KYC compliance activities.
- Customer passbook updation for savings and fixed deposits.
- Processing of NEFT, RTGS and internal bank fund transfers.
- Proper collection of safe deposit vault locker rent through proper monitoring of accounts.
- B) Cashier duties :
- Managed cash receipts, cash payments as a chief cashier.
- Managed and handled cash counters and atm vaults along with effective day end Tallying of cash with general ledger balance.
- Responsible for identifying counterfeit notes.
- C) Main Job profile :
- Opening and closing of Housing loans, Mortgage loans, Easy loans, Loan Against deposits, Term loan against vehicle/fixed asset and Gold loans.
- Preparing of loan process notes for loan sanctioning and renewals (Overdraft Accounts).
- Monitoring proper clearance of loan installment post dated cheques and monitoring transfer of customers loan installments in their respective account.
- Franking of loan documents.
- Monitoring property/life insurance renewals of loan customers.
- Monthly review of loan accounts and proper follow up of irregular loan installments of customers
- Telephonic reminders to loan parties for installments.
- Sending loan reminders and notices to the defaulting parties
- Monthly statements such as ratification, Temporary overdraft excess reports, etc.Preparation for head office reference.
- D) Other Job profile :
- E-filing of 15g and 15h forms and handling TDS and GST payments of the branch. Processing death claim requests
- A) Attracted senior management appreciation and recognition on successfully achieving 98% closure of complaints within a given time in branch banking.
- B) Appreciated for being a humble and adept communicator by the customers on several occasions.
- C) Handled cash counters during demonetization period with zero cash shortage.
Customer Relations Advisor
3 Global Services Ltd now taken over by Tech Mahindra Business Services
10.2010 - 03.2015
- Assisted customers in UK having any issues with their android phones/ iPhone and modems. Helped customers uninstall and reinstall software/applications related to their modem/phones/tablets/iPads. Provided technical support for various products over the phone. Followed troubleshooting procedures for any technical fault on various products. Checked live network coverage on multiple applications using customers UK postcode to resolve network related issues and also booked site engineers for any unresolved queries.
- Assisted customers with internet related issues on their phones/iPad/tablets. Activated and deactivated phone sim cards. Took card payments for postpaid customers, Pay as you go customer recharge over the phone. Helped customers to set up direct debit, any bill related queries.
- Cross-selling of latest products, devices for new phone and broadband contracts.
Customer Service Associate
First Source Solutions India Pvt. Ltd.
07.2009 - 09.2010
- TV-HELP a semi-tech UK process, helped customers in UK with their set top boxes related query over the phone. Helped customers to set up their high definition set top boxes with viewing card.
- Fixed issues related with no satellite signal error and other signal related issues on customers television screen. Assisted customers to test the signal strength and connection on their set top HD boxes on a regular basis. Activated and deactivated sky tv packages for customers as per their request.
- Assisted customers with any bill related query. Took card payments over the phone. Helped customers to change their payment method and setup a direct debit.
- Pitched for cross-sell and upgraded 50 plus customers with new high definition set top boxes.
Education
Bachelor of Commerce - undefined
Bhavans College
Mumbai, Maharashtra01-2009
Skills
Operations management
CO-CURRICULAR ACTIVITIES
Always a lead participant in sporting events like football. Organized sports events in college. Participated in Inter-college football tournaments and The Mumbai District Football Association league. Represented Kotak Mahindra Bank Ltd team in corporate level football tournaments in Mumbai. Always a lead participant in sporting events like football. Organized sports events in college. Participated in Inter-college football tournaments and The Mumbai District Football Association league. Represented Kotak Mahindra Bank Ltd team in corporate level football tournaments in Mumbai.
Disclaimer
This information stated above are true to the best of my knowledge and abilities. I genuinely believe that my experience would make me a valuable asset to your organization.
Section name
"Results-driven Branch Operations Manager with 11+ years of banking experience in optimizing branch performance, ensuring 100% regulatory compliance, and enhancing customer satisfaction. Proven ability to lead large teams and streamline operations to achieve financial goals."
Certification
NISM, IRDA Certification
Timeline
Senior Manager – Grade M4, Branch Operations Manager
CSB Bank Ltd.
07.2024 - Current
Deputy Manager – Grade M2, Branch Relationship Manager
Kotak Mahindra Bank Ltd.
12.2022 - 07.2024
Customer Relationship Executive/ Teller
The Mogaveera Co-Operative Bank Ltd.
03.2015 - 11.2022
Customer Relations Advisor
3 Global Services Ltd now taken over by Tech Mahindra Business Services
10.2010 - 03.2015
Customer Service Associate
First Source Solutions India Pvt. Ltd.
07.2009 - 09.2010
Bachelor of Commerce - undefined
Bhavans College