Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Supreeti Pundora

New Delhi

Summary

Knowledgeable senior quality analyst with several years of experience. Talented at managing multiple tasks with excellent time management and problem-solving abilities. Strong work history leading QA to maximize effectiveness for superior results.

Overview

8
8
years of professional experience

Work History

Senior Quality Analyst

Ferns and Petal
New Delhi
06.2022 - 09.2023
  • Conducted internal audits of production facilities to ensure compliance with safety regulations and industry standards.
  • Reviewed customer feedback data to identify areas for improvement in product design and development.
  • Monitored performance metrics to assess the effectiveness of quality control initiatives.
  • Analyzed test results from various products and identified potential defects or weaknesses in quality standards.
  • Performed root cause analysis of reported defects and developed corrective action plans accordingly.
  • Collaborated with cross-functional teams such as Engineering, Product Development, and Operations to ensure product quality goals were met.
  • Prepared reports summarizing quality inspection activities, results, trends, findings, conclusions, and recommendations.
  • Identified process improvements that would reduce cost while maintaining high levels of product quality.
  • Trained new Quality Analysts on established procedures and techniques used in assessing product quality.
  • Investigated customer complaints regarding product defects or malfunctions.
  • Documented all aspects of the Quality Assurance process including test plans, test cases, results tracking.
  • Maintained up-to-date knowledge about current industry trends in order to identify opportunities for improvement in existing processes.
  • Recommended solutions for resolving problems related to manufacturing processes or material requirements that affect product reliability or performance.
  • Designed randomized inspection calendar, implementing rotating quality assurance checks to catch production discrepancies.
  • Maintained quality assurance procedure documentation.
  • Identified quality problems and recommended solutions.
  • Analyzed issues and recommended corrective actions to improve final results.
  • Conducted tests on product samples and recorded results.
  • Calibrated and validated with TL and Managers.
  • Performed quality control inspections at customer sites to determine alignment with safety regulations.

Senior Quality Analyst

Clues Network private Limited
New Delhi
12.2019 - 06.2022
  • Conducted internal audits of production facilities to ensure compliance with safety regulations and industry standards.
  • Developed and implemented quality assurance processes, procedures, and standards to ensure product quality.
  • Reviewed customer feedback data to identify areas for improvement in product design and development.
  • Monitored performance metrics to assess the effectiveness of quality control initiatives.
  • Performed root cause analysis of reported defects and developed corrective action plans accordingly.
  • Collaborated with cross-functional teams to ensure product quality goals were met.
  • Prepared reports summarizing quality inspection activities, results, trends, findings, conclusions, and recommendations.
  • Identified process improvements that would reduce cost while maintaining high levels of product quality.
  • Trained new Quality Analysts on established procedures and techniques used in assessing product quality.
  • Implemented changes based on customer feedback to improve overall satisfaction with products.
  • Investigated customer complaints regarding product defects or malfunctions.
  • Documented all aspects of the Quality Assurance process including test plans, test cases, results tracking.
  • Maintained up-to-date knowledge about current industry trends in order to identify opportunities for improvement in existing processes.
  • Recommended solutions for resolving problems related to manufacturing processes or material requirements that affect product reliability or performance.
  • Designed randomized inspection calendar, implementing rotating quality assurance checks to catch production discrepancies.
  • Maintained quality assurance procedure documentation.
  • Identified quality problems and recommended solutions.
  • Conducted tests on product samples and recorded results.
  • Trained employees in proper equipment use and product testing procedures.
  • Conducted routine and non-routine analyses of in-process materials or stability samples.

Senior Quality Analyst

Bulbul Private Limited
Gurugram
07.2018 - 11.2019
  • Monitored performance metrics to assess the effectiveness of quality control initiatives.
  • Conducted internal audits of production facilities to ensure compliance with safety regulations and industry standards.
  • Collaborated with cross-functional teams to ensure product quality goals were met.
  • Prepared reports summarizing quality inspection activities, results, trends, findings, conclusions, and recommendations.
  • Identified process improvements that would reduce cost while maintaining high levels of product quality.
  • Trained new Quality Analysts on established procedures and techniques used in assessing product quality.
  • Implemented changes based on customer feedback to improve overall satisfaction with products.
  • Documented all aspects of the Quality Assurance process including test plans, test cases, results tracking.
  • Maintained up-to-date knowledge about current industry trends in order to identify opportunities for improvement in existing processes.

Senior Quality Analyst

Clues Network private Limited
Gurugram
07.2016 - 04.2018
  • Conducted internal audits of production facilities to ensure compliance with safety regulations and industry standards.
  • Reviewed customer feedback data to identify areas for improvement in product design and development.
  • Monitored performance metrics to assess the effectiveness of quality control initiatives.
  • Performed root cause analysis of reported defects and developed corrective action plans accordingly.
  • Collaborated with cross-functional teams Operations to ensure product quality goals were met.
  • Prepared reports summarizing quality inspection activities, results, trends, findings, conclusions, and recommendations.
  • Identified process improvements that would reduce cost while maintaining high levels of product quality.
  • Trained new Quality Analysts on established procedures and techniques used in assessing product quality.
  • Implemented changes based on customer feedback to improve overall satisfaction with products.
  • Investigated customer complaints regarding product defects or malfunctions.
  • Documented all aspects of the Quality Assurance process including test plans, test cases, results tracking.
  • Maintained up-to-date knowledge about current industry trends in order to identify opportunities for improvement in existing processes.
  • Completed diverse types of tests, including negative, functional, and exploratory.
  • Maintained quality assurance procedure documentation.
  • Identified quality problems and recommended solutions.

Customer Support Specialist

Serco
Gurugram
04.2015 - 07.2016
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Investigated customer complaints regarding product quality or service rendered.
  • Recorded all customer interactions into the database system accurately and completely.
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.
  • Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
  • Performed regular follow-up calls to check on customer satisfaction levels.
  • Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
  • ‪Responded quickly to customer inquiries, needs and problems.‪
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Consulted with customers regarding needs and addressed concerns.

Education

Master of Arts - English

IGNOU
New Delhi
08-2018

Bachelor of Arts - English

Delhi University
New Delhi
05-2015

Skills

  • QC investigations
  • Excel
  • MS PowerPoint
  • MS word
  • Development team collaboration

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Senior Quality Analyst

Ferns and Petal
06.2022 - 09.2023

Senior Quality Analyst

Clues Network private Limited
12.2019 - 06.2022

Senior Quality Analyst

Bulbul Private Limited
07.2018 - 11.2019

Senior Quality Analyst

Clues Network private Limited
07.2016 - 04.2018

Customer Support Specialist

Serco
04.2015 - 07.2016

Master of Arts - English

IGNOU

Bachelor of Arts - English

Delhi University

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Supreeti Pundora