Supriya
Sydney NSW
Summary
Results-driven Project Manager with over 16 years of experience in operations, process improvement, and cross-functional team leadership across the Health, Customer Service, and Finance sectors. Proven track record of delivering projects on time and within budget by developing innovative solutions, managing stakeholder relationships, and streamlining processes. Skilled at balancing multiple priorities in dynamic environments and driving operational success through strategic planning and execution.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations Manager & Project Lead
HealthPlex Allied Pty Ltd
Bankstown
05.2024 - Current
• Designed and implemented new process flows across clinic operations, streamlining administrative and clinical workflows.
• Led recruitment, training, and onboarding projects to build a high-performance team.
• Developed and monitored weekly/monthly KPI reports to drive strategic project adjustments.
• Assisted in business development and marketing projects, consistently achieving growth targets.
Clinical Practice Manager & Project Coordinator
The Sports Clinic
Camperdown
10.2018 - 05.2024
• Managed ICT system implementation projects that improved appointment readiness and clinical efficiency by 25%.
• Revamped patient appointment processes to reduce wait times and enhance service delivery.
• Supervised staff rostering, salary processing, and month-end financial reconciliations using MYOB.
Medical Administration & Receptionist
Various Practices
Sydney
01.2016 - 10.2018
• Coordinated appointment scheduling, payment processing, and CRM system updates for seamless office operations.
• Acted as the frontline representative, ensuring high-quality customer service and prompt issue resolution.
Executive (MIS & Budgeting)
Lanco Infratech Limited
Gurgaon
11.2009 - 04.2015
• Led data analysis projects to evaluate performance across business segments; generated detailed reports and forecasts.
• Reviewed key performance indicators to identify trends and implemented process improvements in financial planning.
Senior Customer Service Executive
DELL International Services
Mohali
03.2006 - 01.2009
• Managed high-volume customer support projects, prioritising issues and improving resolution times.
• Provided proactive, high-quality customer support to enhance overall satisfaction.
Education
Post Graduate Diploma in Finance - Finance
Symbiosis College
Pune, India12-2005
Bachelor in Commerce - Finance
Kurukshetra University
Kurukshetra, India12-2003
Skills
- Project leadership
- Process Improvement
- Stakeholder engagement
- Risk and Change Management
- Financial & Resource Management
Certification
First Aid Certification
• Immunisation (Category A)
Course: Working with Students with Special Educational Needs (July 2017, AC-556-10176465)
• Course: Medical Reception and Terminology
Languages
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Affiliations
- Technical Proficiency: Advanced user of MS Office (Excel, Word, PowerPoint, Outlook), and experienced with various patient and CRM systems
- Volunteer Experience: Assisted at Jade Clinic (Casula, NSW) on weekends (Apr 2017 – Feb 2022), supporting children with special needs, and guiding parents through NDIS application processes
- Key attributes include excellent communication, analytical, and problem-solving skills, with a commitment to excellence in service delivery
REFERENCES
Daisy Sequeira
Senior Educational Psychologist
Phone: 0414 610 675 • Email: Daisy@jade.com.au
Melis Karahan
Speech Language Pathologist
Phone: 0405 363 920 • Email: melis.karahan2@gmail.com
Timeline
Operations Manager & Project Lead
HealthPlex Allied Pty Ltd
05.2024 - Current
Clinical Practice Manager & Project Coordinator
The Sports Clinic
10.2018 - 05.2024
Medical Administration & Receptionist
Various Practices
01.2016 - 10.2018
Executive (MIS & Budgeting)
Lanco Infratech Limited
11.2009 - 04.2015
Senior Customer Service Executive
DELL International Services
03.2006 - 01.2009
Post Graduate Diploma in Finance - Finance
Symbiosis College
Bachelor in Commerce - Finance
Kurukshetra University
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