SUPRIYA DUBEY
New Delhi
Summary
Dynamic individual with hands-on experience in data analytics and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Customer Support Executive
Tech Mahindra
05.2022 - 04.2024
- Listened to customers' questions and concerns to provide answers or responses.Promoted a culture of collaboration within the team by organizing regular meetings and sharing best practices among colleagues.
- Assisted in the development of departmental KPIs and tracked progress towards goals, driving continuous improvement efforts.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Collected customer information and analyzed customer needs to recommend potential products or services.
Education
Master of Science - Chemistry
BARKATULLA UNIVERSITY
Bhopal, India06-2020
Bachelor of Science - Chemistry
BARKATULLA UNIVERSITY
Bhopal, India06-2018
Skills
- Teamwork and Collaboration
- Friendly, Positive Attitude
- SQL analytics
- SQL development
- Advanced SQL Queries
- Python Programming Familiarity
- MS Excel Proficiency
Languages
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Certification
- Python Programming Certificate – Data Einstein
- SQL - Data Einstein
Timeline
Senior Customer Support Executive
Tech Mahindra
05.2022 - 04.2024
Master of Science - Chemistry
BARKATULLA UNIVERSITY
Bachelor of Science - Chemistry
BARKATULLA UNIVERSITY
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