Supriya Ghosh
Team Lead, Operations
Hyderabad
Summary
Highly ambitious professional with excellent leadership and communication skills, currently working as a Team Lead for Hinduja Global Solutions, managing a team of 25 FTEs with a total work experience of 7 years.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Team Leader, Operations
Hinduja Global Solutions
Hyderabad
11.2021 - Current
- Currently managing a team of 25 FTEs and in complete charge of their performance and other factors.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Team Leader, Operations
Wipro Ltd.
Hyderabad
02.2021 - 11.2021
Subject Matter Expert
Wipro Ltd.
Hyderabad
02.2019 - 01.2021
Senior Associate
Wipro Ltd.
Kolkata
06.2016 - 01.2019
Education
B.Com Honors - Financial Accounting
University of Calcutta
Kolkata 07.2013 - 06.2016
Higher Secondary - Commerce
South Point High School
Higher Secondary 05.2011 - 03.2013
Secondary -
South Point High School
Kolkata 04.2001 -
Skills
Interpersonal Communication
Multitasking Abilities
Dependable and Responsible
Key performance indicators
Performance improvement
Accomplishments
Have been rewarded as the best team leader on several occasions basis team's performance.
Certification
Art of Business Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Leader, Operations
Hinduja Global Solutions
11.2021 - Current
Team Leader, Operations
Wipro Ltd.
02.2021 - 11.2021
Subject Matter Expert
Wipro Ltd.
02.2019 - 01.2021
Senior Associate
Wipro Ltd.
06.2016 - 01.2019
B.Com Honors - Financial Accounting
University of Calcutta
07.2013 - 06.2016
Higher Secondary - Commerce
South Point High School
05.2011 - 03.2013
Secondary -
South Point High School
04.2001 -