Supriya Laxmi Borthakur
Bengaluru
Summary
Client Success professional with international experience across Customer Success, Account Management, and Client Operations in the Netherlands and India. Proven ability to manage 60–70 client interactions daily, lead end-to-end customer onboarding, and resolve complex client issues while delivering exceptional customer experiences. Skilled in cross-functional collaboration, B2B client communication, process improvement, and supporting clients using SAP Ariba. Passionate about building long-term client relationships, driving customer satisfaction and retention, and contributing to business growth. Seeking opportunities in Client Success, Customer Success, or Account Management.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Client Success Specialist – SAP Ariba Support
Sensitech Emea B.V (Carrier)
Sassenheim
2024.10 - 2025.02
- Led client onboarding and account registration on the SAP Ariba platform, ensuring a seamless first-time user experience.
- Guided B2B clients through procurement workflows and system navigation to improve platform adoption.
- Resolved client queries and platform-related issues through email and remote support.
- Educated clients on procurement processes and system requirements, improving customer confidence and engagement.
- Collaborated with internal teams to identify recurring client issues and support continuous process improvements.
Logistics shipping coordinator
Sensitech Emea B.V
Sassenheim
2022.11 - 2024.09
- Coordinated international shipments and logistics operations across multiple regions, ensuring timely and accurate delivery.
- Managed shipment documentation, freight invoices, and shipment tracking while maintaining data accuracy.
- Resolved shipment delays, operational issues, and customer queries through effective communication and follow-up.
- Coordinated with vendors, carriers, and internal teams to ensure smooth execution of logistics operations.
- Supported fulfilment and inventory coordination to maintain efficient operational workflows.
Sales Assistant (Client-Facing)
Zara
Hoofddorp
2022.04 - 2022.10
- Delivered exceptional customer service in a fast-paced retail environment.
- Assisted customers in identifying products that met their needs, enhancing the overall shopping experience.
- Processed payments accurately while maintaining high service standards.
- Supported visual merchandising and inventory replenishment to ensure an excellent customer experience.
Customer success executive
Vested Finance
Mumbai
2020.03 - 2020.12
- Managed 60–70 client interactions daily via phone, email, and chat for a US investment platform.
- Led end-to-end customer onboarding, ensuring smooth account setup and an excellent first-time user experience.
- Conducted client welcome calls and educated customers on US stocks, ETFs, platform functionality, and RBI LRS guidelines.
- Resolved customer queries related to onboarding, remittances, investments, transactions, and account access.
- Coordinated remittance tracking with the US broker and proactively followed up on delays to keep clients informed.
- Processed refunds through Razorpay and resolved payment-related concerns efficiently.
- Assisted customers with PIN resets, account access, and broker portal support.
- Collaborated with internal product and technical teams to resolve platform and UI issues, improving the overall customer experience.
Community Outreach & Operations Intern
Indus Action | Marigold Playgroup & Creche | Xavier Institute of Management & IT
Guwahati
2013.05 - 2019.02
- Coordinated community outreach initiatives, admissions, and administrative operations.
- Managed documentation and client/community communication to improve programme engagement and visibility.
Education
B.com -
University of Delhi
2012-06
Higher Secondary -
Gurukul Grammar School
2009-03
CPIM course - Enhance skills in inventory management and supply chain operations
2026-06
Skills
Core Skills
- Customer Success
- Client Relationship Management
- Account Management
- Customer Onboarding
- Customer Retention
- Customer Satisfaction (CSAT)
- Escalation Management
- B2B Client Communication
- Cross-functional Collaboration
- CRM Systems
- SAP Ariba
Certification
CPIM course, Pursuing, Enhance skills in inventory management and supply chain operations
Languages
- English, First Language
- Hindi, Upper Intermediate
Timeline
Client Success Specialist – SAP Ariba Support
Sensitech Emea B.V (Carrier)
2024.10 - 2025.02
Logistics shipping coordinator
Sensitech Emea B.V
2022.11 - 2024.09
Sales Assistant (Client-Facing)
Zara
2022.04 - 2022.10
Customer success executive
Vested Finance
2020.03 - 2020.12
Community Outreach & Operations Intern
Indus Action | Marigold Playgroup & Creche | Xavier Institute of Management & IT
2013.05 - 2019.02
CPIM course - Enhance skills in inventory management and supply chain operations
Higher Secondary -
Gurukul Grammar School
B.com -
University of Delhi