Supriya Patole
PUNE
Summary
An organized, results-oriented customer service professional. Increasing service quality, sales and customer base. Relationship building and influencing skills, competent in building customer relationships which inspire confidence and loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
Amazon development center
Pune
01.2019 - Current
- Providing Excellent customer support and while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships
- Providing call, chat and email support to customer, handling multiple skills
- Working in multiple Skills and Operations Units like IN, UK, NA, CA, UAE, SA etc
- Provided technical support to Alexa and Kindle.
- Worked in the seller support team
- Assisted in reviewing and analyzing potential vendors to determine the most suitable for procurement of goods and services.
- Maintained accurate records of all purchases, invoices and payments.
- Prepared purchase orders, requisitions and other documents related to purchasing activities.
- Monitored customer reviews and feedback to improve product performance.
- Working in the SWAT team in Amazon from year 2020,it is a specialist team which works on different Operation units and different skills as per business requirements
- Supported as resolution specialist in June 2021-Oct 2021, Worked on different tickets and forms and provided call support to L2 associates
- Given SME support to New hire trainees
- Worked on abnormal call disconnected project on amazon connect
- Working for fraud detection team, resolving tickets and handling the concession abuse customers.
Admission Counsellor
Tree house high school
06.2015 - 04.2018
- Worked as an admission counsellor, Responsible for all the data
- Provided call, chat and email support
- Handled accounts and maintained data.
Trainee Engineer
Vishay Electronics Ind ltd
09.2013 - 09.2014
- Observed multiple strategies and techniques for engineering tasks such as construction, repairing and maintenance
- Worked in sales team on SAP Handled emails and provided support to customers as per requirements.
- Gathered business requirements, analyzed data, developed reports and performed testing activities in the SAP system.
- Negotiated contracts with suppliers to ensure best prices and delivery times.
- Dispatched orders to customer as per their requirements.
Education
Skills
- Problem solving abilities
- Teamwork and collaboration
- Communication skills
- Management skills
Accomplishments
- Rewarded for good attendance and performance in peak sales.
- Highlighted parts and accessories missing issues and return less refunds for those orders and highly appreciated for the same.
- Got an award for Quality performance in peak sale and won Gift certificate for the same.
Hobbies and Interests
- Reading
- Travelling
- Trekking
Languages
- English
- Marathi
- Hindi
Personal information
- Gender-Female
- Marital status-Single
- Date of birth-22June 1993
- Permanent address-Manjri Farm, More vasti. Tal-Haveli Dist-Pune 412307.
Timeline
Customer Service Associate
Amazon development center
01.2019 - Current
Admission Counsellor
Tree house high school
06.2015 - 04.2018
Trainee Engineer
Vishay Electronics Ind ltd
09.2013 - 09.2014
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