Supriya Sahoo
Senior Customer Support Associate
Bengaluru
Summary
Seeking career with an organization of high repute with an aim of growth & mutual benefit
Customer service representative bringing top notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work History
Senior Engineer-Cloud & Infra Management
LTI Mindtree
07.2022 - Current
Technical Support Associate
Macropace
08.2020 - 07.2022
IT Operation Associate
Accenture Services Pvt. Ltd.
01.2019 - 04.2020
Technical Support Engineer
HP Inc. Pvt. Ltd.
03.2017 - 01.2019
Education
Bachelor of Technology - Computer Science and Engineering
Silicon Institute of Technology
Skills
ITIL Framework
Service Now
JIRA
Risk Assessment
SLA Management
Root Cause Analysis
Incident Response
Communication Protocols
Project Management
Change Management
Companies Worked
- LTI Mindtree, 07/22, Present, Senior Engineer-Cloud & Infra Management
- Macropace, 08/20, 07/22, Technical Support Associate
- Accenture Services Pvt. Ltd., 01/19, 04/20, IT Operation Associate
- HP Inc. Pvt. Ltd., 03/17, 01/19, Technical Support Engineer
Career Conspectus - Summary
Customer service representative bringing top notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.
Certification
Microsoft Azure For Excellent Client Support Delivered
Timeline
Microsoft Azure For Excellent Client Support Delivered
08-2023
Senior Engineer-Cloud & Infra Management
LTI Mindtree
07.2022 - Current
Technical Support Associate
Macropace
08.2020 - 07.2022
IT Operation Associate
Accenture Services Pvt. Ltd.
01.2019 - 04.2020
Technical Support Engineer
HP Inc. Pvt. Ltd.
03.2017 - 01.2019
Bachelor of Technology - Computer Science and Engineering
Silicon Institute of Technology