GAURAV SINGH
Lucknow
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Versatile Assistant Revenue and Reservation Manager adept in financial analysis, audit support, account reconciliations and collections. Proficient in preparing financial statements, monitoring controls and completing closings. Highly detail-oriented, proactive and diligent.
Overview
7
7
years of professional experience
Work History
ASSISTANT REVENUE AND RESERVATION MANAGER
Radisson Agra
Agra
01.2024 - 07.2024
- Managed the forecasting of monthly, quarterly and yearly revenues
- Provided guidance and support to sales teams regarding pricing policies, discounts, promotions
- Analyzed pricing structures, sales trends, and customer data to optimize pricing models
- Created and updated financial reports on frequent basis to present information to leadership teams
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions
- Monitored market conditions and competitor activities to inform pricing decisions
- Leveraged EMMA (SAP) skills to input and compile data gathered from various sources
- Trained reservations team of three to swiftly respond to email room booking and keep room inventories accurate
- Schedule staff shifts and assigned duties for reservations
- Collaborated with other departments such as sales, marketing, finance, and operations on strategies to increase occupancy rates at the hotel
- Utilized Opera and SAP computer software to keep accurate records of revenue and booking levels
- Displayed strong telephone etiquette, effectively handling difficult calls
- Provided exceptional customer service to guests seeking room reservations.
- Monitored availability of rooms on a daily basis and adjusted rates accordingly.
- Analyzed market trends to anticipate future demand and adjust pricing accordingly.
- Resolved customer inquiries and complaints requiring management-level escalation.
SALES AND MARKETING EXECUTIVE
Hyatt Regency - Lucknow
Lucknow
01.2023 - 06.2023
- Pursued and generated revenue through outside sales and marketing efforts by relentlessly identifying, developing and targeting new business partnerships
- Monitored competitor products and services and maintained relationships with industry influencers and key strategic partners to identify improvement areas and grow customer base
- Developed and implemented strategic marketing plans, sales plans and forecasts to achieve corporate objectives for products and services
- Evaluated leads obtained through direct referrals, lead databases and cold calling
- Created sales volume reports to reflect overall business trends and business vertical trends
- Identified customer needs by asking questions and advising on best solutions
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Produced sales documents, finalized deals and filed records
- Greeted and assisted customers to foster positive experiences
- Drove sales of company products and services by meeting with customers using strategic and organized approach
- Developed and implemented successful sales strategies to maximize profits.
- Conducted market research to identify customer needs and preferences.
- Created promotional materials such as brochures, flyers, and advertisements.
- Established relationships with potential customers through cold calling and networking activities.
- Generated leads through email campaigns targeting potential customers from existing databases.
- Evaluated leads obtained through direct referrals, lead databases and cold calling.
RESERVATION SALES CLUSTER ASSOCIATE
Marriott International
Lucknow
11.2021 - 01.2023
- Managing Reservation for both the Marriott Hotels in Lucknow (Fairfield Marriott Lucknow & Renaissance Lucknow 333 Room's)
- Balanced customer requirements and budgets against travel goals and industry trends to create optimal packages
- Balancing inventory and coordinating with revenue team for pricing according to city demands
- Coordinating with sales for corporate Booking and uploading the rates on Mgs as per contract as well as handing group reservation via group housing solution by creating mini hotel and flowing the reservations on opera through Marsha
RESERVATION SALES REPRESENTATIVE
Marriott International, CEC
Gurgaon
04.2019 - 03.2020
- Handled high-volume telephone calls to address and resolve customer queries for room reservation
- Followed scripts and processes to uphold brand standards
- Processed refunds, exchanges and service requests for customers
- Kept detailed records of customer interactions for future reference
- Promoted company products using approved techniques, increasing revenue and exceeding performance expectations
- Assisted customers via phone by providing confirmations, answering questions and offering general information
- Relayed information on availability, pricing and discounts to customers
- Researched and resolved customer issues
- Suggested amenities suited to clients' needs
HOTEL INTERN
Piccadilly Lucknow
Lucknow
09.2017 - 12.2017
- Deposited guest valuables in hotel safes or safe-deposit boxes
- Performed bookkeeping activities to balance accounts and conduct nightly audits
- Arranged tours, taxis or restaurant reservations for customers
- Issued room keys and escort instructions to bellhops
- Transmitted and received messages using telephones or telephone switchboards
- Contacted housekeeping or maintenance staff to report room or building issues
- Greeted, registered and assigned rooms to hotel or motel guests
- Input and confirmed reservations for guests
- Answered guest inquiries, recommending shopping, dining or entertainment
- Assisted guests at check-in, providing information on various services within hotel
- Advised housekeeping staff of rooms vacated and ready for cleaning
- Recorded guest comments or complaints, escalating to management for immediate resolution
Education
Bachelor of Science - HOSPITALITY AND HOTEL ADMINISTRATION
INSITUTE OF HOTEL MANAGEMENT, CATERING TECHNOLOGY
Goa03.2019
HSC - Accounting And Business Management
Hindustan Aeronautics Limited School
03.2015
Skills
- Knowledge of EMMA, CONCERTO,STR,IDS MARSHA,MGS,HPP,OPERA,IDS, ENVISION
- Knowledge of Sales Force
- Customer Engagement
- Phone Etiquette
- Upselling proficiency
- Call Control
- Travel bookings
- Record preparation
- Revenue management
- Property Management Systems
- Lead Generation
- Key account development
- Sales Planning
- Proposal Development
- Account Management
- National accounts management
- Review of contracts
- B to B sales
Languages
English
Beginner
A1
Hindi
Advanced
C1
Timeline
ASSISTANT REVENUE AND RESERVATION MANAGER
Radisson Agra
01.2024 - 07.2024
SALES AND MARKETING EXECUTIVE
Hyatt Regency - Lucknow
01.2023 - 06.2023
RESERVATION SALES CLUSTER ASSOCIATE
Marriott International
11.2021 - 01.2023
RESERVATION SALES REPRESENTATIVE
Marriott International, CEC
04.2019 - 03.2020
HOTEL INTERN
Piccadilly Lucknow
09.2017 - 12.2017
Bachelor of Science - HOSPITALITY AND HOTEL ADMINISTRATION
INSITUTE OF HOTEL MANAGEMENT, CATERING TECHNOLOGY
HSC - Accounting And Business Management
Hindustan Aeronautics Limited School