Komal Chitwar
Revenue Manager
Chhindwara
Summary
Dynamic revenue management professional dedicated to driving growth and optimizing pricing strategies within innovative organizations. Strong analytical skills and a solid understanding of financial performance metrics enable effective problem-solving in challenging environments. Committed to fostering team collaboration and adaptability to meet evolving business needs while consistently delivering results through strategic planning and clear communication. Eager to contribute to the long-term success of a forward-thinking company.
Overview
15
15
years of professional experience
Work History
Revenue and Reservations Manager
The Orchid Hotel
Pune
02.2026 - Current
- Managed reservations to enhance customer satisfaction through exceptional service delivery.
- Consulted with central reservations to discuss new rate plans and promotions.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Liaised between reservations and hotel departments to ensure seamless communication and resolve issues effectively.
- Adjusted sales strategies to changing conditions, such as increased local competition and decreased industry rates.
- Developed policies and procedures for the reservations department, ensuring consistency and adherence to brand standards.
- Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.
- Collaborated with sales and marketing teams to optimize revenue using strategic pricing initiatives.
- Analyzed booking trends to forecast occupancy rates accurately, informing revenue management decisions.
Revenue and Reservations Manager
Makunudu Island Resort (A Unit of Sunland Travel agency Group)
Maldives
05.2025 - 01.2026
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Coordinated group bookings for events or conferences, ensuring a seamless process from inquiry to checkout.
- Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
- Implemented training programs for reservation agents, improving their skills and enhancing overall performance.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Maintained awareness of types of rooms available in different resort locations.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Assistant Revenue and Reservations Manager
Radisson Blu Plaza Resort and convention Center
Karjat, Maharashtra
08.2023 - 04.2025
- Managing and coordinating all aspects of the FIT & group inventory management process PMS, ensures all new, revised and canceled convention room blocks are entered accurately and timely and enters all group information in PMS.
- Completes daily review group pick-up report to monitor cut-off dates and group availability Conducts daily inventory controls to release rooms, extend cut-offs and adjusts availability as determined in the sales contracts, group pick-up meetings, or as determined by revenue management. Communicates with sales and revenue to ensure consistency and efficiency in group inventory management.
- Maintains daily communication with revenue management and front office.
- Assists in preparing occupancy forecasts and demand calendar.
- Attends revenue management, pick-up, pre-convention and other designated meetings as required.
- Attends Resort monthly Revenue meetings, and other resort specific meetings as appointed by the General Manager.
- Ensures that property sales strategies are followed
- Ensures that all revenue management related systems are maintained.
- Contribute to the development of the revenue plan.
- Provides service recovery for reservations related guest complaints and provides feedback, if necessary, to the customer and other departments.
- Answer other hotel team member's questions regarding revenue management in a friendly and courteous manner.
- Provides training to other hotel team members on reservations procedures and principles, as needed.
- Ensure that all room’s statistics reports, Report of Operations, and any other related reports are accurate and consistent.
- Performs functions of the reservations sales agent when needed.
- Configuring rate codes & package allocation on the hotels property management system.
Reservations and Revenue Executive
The Standard, Huruvahli Maldives
09.2022 - 08.2023
- Reporting to the director of revenue and second in charge in department decision making authority.
- Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
- Making duty roaster of all the agents working in the department and maintaining staff attendance and resolving internal staff issues.
- Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc.
- Attends all scheduled meetings as required with HOD's or Sales team.
- Create and manage rates and packages configured on the Hotel software.
- Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc.
- If there are failed reservations to update the Hotel software, then process those reservations manually.
- Co-ordinate with the Channel manager, or software vendors for any availability, rate or booking integration issues.
- Handle external systems like channel Manager, Web booking engines, Rate comparison tools, Online Travel Agents extranets etc.
- Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions.
- Responsible for maintaining Rate parity across all booking Channels (Website, OTA, GDS, Travel Agents Etc.)
Reservations Executive
Noku Resort & Spa Maldives
12.2021 - 07.2022
- Making villa reservations, Rate codes while focusing on maximizing villa revenue and average rate.
- Making rate codes as per package and promotions prepared by sales team & revenue manager.
- Upselling Villas whenever possible and focusing on selling addon packages to FIT guests.
- Monitor resort villa inventory and maintain it on PMS & SynXis. Rectifying OXY errors & integration failures.
- Checking all daily reports i.e. arrival /departure seaplane /speedboat movement report, history & forecast, no show reports, etc.
- Maintain record of all bookings and maintain accuracy in same and ensure compliance to all guest demands.
- Prepare statistical reports & updating STR & SynXis reports.
- Checking all daily reports i.e. arrival /departure report, history and forecast, pickup report, TMA transfer report, cancellation & no-show reports, etc.
- Answer all incoming calls promptly in an attentive, courteous and efficient manner & manage all enquiries and provide response within required time frame.
- Reply on guest inquiries about resort services, facilities, hours of operation and local area & attractions via email or telephone.
- Processes reservations received from the sales office, other resort departments and travel agents.
- Updating guest reservation profile on PMS and checking arrivals for 07 days.
Reservation Supervisor
Crown Plaza Today (An IHG Hotel)
Gurgaon
02.2020 - 06.2020
- Responsible for supervising daily reservation operations.
- Maintain record of all bookings and maintain accuracy in same and ensure compliance to all guest demands.
- Prepare statistical reports & updating STR & SBRP reports.
- Updating guest reservation profile on PMS and checking arrivals for next upcoming 03 days.
- Covid Layoff
Cluster Reservations Agent (07 Hotels)
Landmark Group, Citymax Hotels
Dubai
09.2018 - 08.2019
- Total Inventory -1700 Rooms
Reservations Executive
Best Western Premier
Dubai
09.2017 - 08.2018
Front Office Executive
Hotel JP Inn
Chhindwara
01.2015 - 09.2017
Sales Executive (BPO)
Canadian Process (Night Shift)
Nagpur
11.2013 - 12.2014
Sales Associate (BPO)
Systech Communications (Canadian Process)
Nagpur
11.2011 - 12.2012
Education
MA - English literature
IGNOU
12th - undefined
MP Board
BSC - Hotel and Tourism Management
Nasik University
06-2014
Skills
- Opera, Opera Cloud, SAP, SynXis, Travel Click, IDS, Concerto, OTA extranets, Inventory Management, OXI, HMS, Rate code configuration, Website context management, rate tiger, OTA insight (Lighthouse)
- Leadership, Suggestive selling, Strong corporate communications, Anticipating revenue & handling routine reservations operations, Upselling, FIT guests /Direct selling for additional revenue
- Adaptability, Positive & pro-active attitude, Handling pressure, Problem solving vision, Self-motivational attitude Time management
Budgeting and planning
Account reconciliation
Month-end closing support
Revenue reporting
Strategic forecasting
Teamwork and collaboration
Market trend analysis
Timeline
Revenue and Reservations Manager
The Orchid Hotel
02.2026 - Current
Revenue and Reservations Manager
Makunudu Island Resort (A Unit of Sunland Travel agency Group)
05.2025 - 01.2026
Assistant Revenue and Reservations Manager
Radisson Blu Plaza Resort and convention Center
08.2023 - 04.2025
Reservations and Revenue Executive
The Standard, Huruvahli Maldives
09.2022 - 08.2023
Reservations Executive
Noku Resort & Spa Maldives
12.2021 - 07.2022
Reservation Supervisor
Crown Plaza Today (An IHG Hotel)
02.2020 - 06.2020
Cluster Reservations Agent (07 Hotels)
Landmark Group, Citymax Hotels
09.2018 - 08.2019
Reservations Executive
Best Western Premier
09.2017 - 08.2018
Front Office Executive
Hotel JP Inn
01.2015 - 09.2017
Sales Executive (BPO)
Canadian Process (Night Shift)
11.2013 - 12.2014
Sales Associate (BPO)
Systech Communications (Canadian Process)
11.2011 - 12.2012
12th - undefined
MP Board
BSC - Hotel and Tourism Management
Nasik University
MA - English literature
IGNOU