Supriya Singh

Client advisory and HR consulting

• Partnered with client organisations to assess HR needs, and recommend strategic solutions.
• Developed and implemented HR policies, frameworks, and best practices aligned with labour laws and organisational culture.

Talent Acquisition and Workforce Planning.

• Supported in recruitment processes, including job design, candidate sourcing, screening, and onboarding.
• Advised on talent pipeline development and succession planning.

Employee Engagement and Work Culture Development.

• Designed and executed engagement programmes, team-building workshops, and culture assessments.
• Provided recommendations as to improve employee experience, retention, and workplace satisfaction.

• Coordinated onboarding processes for new hires, facilitating introductions and training sessions to integrate employees smoothly.
• Developed and maintained HR databases, keeping records of employee information for easy access and compliance purposes.
• Led recruitment efforts, including drafting job descriptions, screening candidates, and conducting interviews to fill vacancies efficiently.

• Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives
• Boosted team morale and productivity through implementation of comprehensive employee development program
• Negotiated price and service with customers and vebdors to decrease expenses and increase profit

• Developed and maintained relationships with high-net-worth clients, resulting in a 20% increase in sales.
• Provided financial advisory services and cross-sold banking products.
• Achieved a customer retention rate of 95% through proactive engagement and problem resolution.

• Managed K-3 Disney Byju's Early Learn vertical, ensuring seamless onboarding and client satisfaction.
• Resolved customer queries with a 90%+ satisfaction rate, enhancing retention and engagement.
• Handled CRM operations, subscription management and technical issue resolution.

• Assisted in recruitment, candidate screening, and employee file management.
• Organised HR documentation, conducted cold calls, and scheduled interviews.
• Led a project on employee engagement, implementing activities that enhanced workplace culture.

• Assisted the COA (Chief Office Administrator) in organising and scheduling appointments for prospective clients, and planning meet-ups at hotels and banquets.
• Took detailed meeting notes, and maintained official records.
• Managed email chains, letters, faxes, and regular reports on employee headcounts.
• Maintained databases of employee and staff data in both digital and physical formats.
• Assisted in policy and agenda planning related to workforce management at the office.

• Managed check-in counters, floor operations, passenger queries, and air ticketing.
• Handled arrival follow-ups, baggage break-up area (BBA), and assisted in baggage make-up area (BMA).
• Frequently assigned to escort dignitaries, VIPs, unaccompanied minors (UNMR), blind passengers, and wheelchair passengers.

• Gained insights into the power division's key functions and regulatory accounts.
• Collected and analysed financial reports from various electricity boards.
• Assisted in data computation and report formulation for JUSCO’s power division.
• Understood JUSCO’s role in ensuring a 24×7 power supply within Jamshedpur.
• Completed the internship and project entitled Analysis of Regulatory Accounts 'Cash Management' for the JUSCO Finance Department.