Supriya Srivastava
New Delhi
Summary
Motivated professional aiming to contribute analytical thinking, perseverance, and strong customer service skills to a leading organization, while supporting operational efficiency, safety, and teamwork to drive organizational growth and achieve professional goals.
Overview
4
4
years of professional experience
Work History
Customer Service Executive
Air India SATS Airport Servies Pvt. Ltd.
12.2021 - Current
- Passenger check-in and boarding operations.
- Document verification for domestic and international flights.
- Counter supervision and passenger assistance.
- DNB (Did Not Board) flight handling and coordination.
- Flight controller duties - ensuring on-time departures.
- Crew check-in and staff ticket handling.
Education
Bachelor of Arts -
Siddharth University
Siddharth Nagar, UPDiploma in Aviation and Hospitality -
Frankfinn Institute
Lucknow, UPSkills
- Problem solving
- Customer relationship management
- Fast learner
- Adaptability
- Communication skills
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Accomplishments
Employee of the Year – 2025
Personal Information
- DOB : 14th June, 2000
- Height : 158 cm
- Weight: 58 kg
Timeline
Customer Service Executive
Air India SATS Airport Servies Pvt. Ltd.
12.2021 - Current
Bachelor of Arts -
Siddharth University
Diploma in Aviation and Hospitality -
Frankfinn Institute