Supriya Nikam
Fresher Human Resources
Noida,Uttar Pradesh
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Human Resources position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Senior Escalation Executive
Amazon Development Centre
2019.05 - Current
- Joined as United Kingdom Customer Service Chat Associate, where I have to Listen to customers’ concerns, issues and questions and resolve them with our best ability
- With addition of that I have to maintain a positive attitude and calmly respond to customers’ complaints
- Get trained in different operation units like for India, Spain, New Zealand and Poland and also get training to handle special teams like for prime video, prime music and many more
- In meanwhile, I also trained a team, teach them our policies, term and conditions, and how to use different types of tools so that they can help customers with best solution
- In 2021, I get promoted as escalation team where I have to help customer service associates’ with refund as they don’t have rights to issue high value of refunds, and also help them with solution where they don’t what to do by providing our policies and perfect tool
- And still trying to achieve new positions or try to learn new things
Senior Back-end Executive
ADB ROOMS PVT. Ltd
Vihar
2017.11 - 2018.11
- Build and maintain profitable relationships with hotel partners
- Explaining hotels the different factors related to the better display on the web, also the factors which help to improve the production
- Maintain contractual hotel allotments, last minute availability, and overall portfolio availability in in-house systems
- Follow up on targets over availability reports & competition tools ensuring room inventory levels are consistently maintained from a last minute to long term booking perspective, daily control
- Coordinate with OTAs Managers on special offers and promotions
- Analysing the weekly web searches and providing feedback to concern department to focus on the required factors
- Handle the accountant work also and maintain daily sales report
- Adding and new listing of hotels to different OTAs within our group id and hire new people for job and provide training to them.
Customer Care Executive
Homeshop18
2015.08 - 2017.09
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Confer with customers by telephone to provide information about products or services, cancel accounts, or obtain details of complaints
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Check to ensure that appropriate changes were made to resolve customers' problems.
Education
MBA - HRM
Narsee Monjee Institute of Management Studies
Online 2021.06 - 2023.06
BBA - Business Administration And Management
Hierank Business School, Chaudhary Charan Singh University
Uttar, Pradesh 2012.08 - 2015.08
Skills
Computer knowledge like Ms Excel, Ms power point or Ms WordRevenue generation and management
Operations management
Research and analysis
Operations oversight
Timeline
MBA - HRM
Narsee Monjee Institute of Management Studies
2021.06 - 2023.06
Senior Escalation Executive
Amazon Development Centre
2019.05 - Current
Senior Back-end Executive
ADB ROOMS PVT. Ltd
2017.11 - 2018.11
Customer Care Executive
Homeshop18
2015.08 - 2017.09
BBA - Business Administration And Management
Hierank Business School, Chaudhary Charan Singh University
2012.08 - 2015.08