SURABHI K
Bengaluru
Summary
Dedicated and empathetic Senior Customer Service Representative with a proven track record in conflict resolution and customer care. Expertise in training staff and building strong rapport with clients, fostering trust and satisfaction. Highly self-motivated, equipped with exceptional communication skills and advanced computer proficiency. Seeking a role that leverages extensive customer service experience and the ability to positively engage with diverse populations to drive organizational success.
Overview
4
4
years of professional experience
1
1
Language
Work History
Sales Manager - FnB
Udupas Hospitality
11.2024 - 12.2025
- Identify and target new business opportunities.
- Build and maintain long-term relationships with clients.
- Understand client needs and provide tailored solutions.
- Manage client feedback and resolve any issues.
- Prepare proposals, quotations, and contracts.
- Negotiate pricing, packages, and terms.
- Close sales and ensure client satisfaction post-sale.
- Work closely with the operations and kitchen teams to ensure smooth delivery of services.
- Coordinate with marketing on promotional campaigns.
SENIOR CONSULTANT
FACTOCERT
04.2023 - 11.2024
- Spearheaded team performance analysis, identifying areas for improvement and implementing strategies to boost productivity.
- Successfully managed client relationships, achieving target goals and minimizing attrition rates.
- Consistently upsold ISO standards and product standards, driving revenue growth.
- Delivered exceptional customer satisfaction through tailored solutions, exceeding client expectations.
- Effectively managed client communication, resolving queries and escalations through customized resolutions.
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
CUSTOMER SERVICE AND MARKETING
FIRST SOURCE SOLUTIONS
09.2022 - 05.2023
- Responsible for serving a client/ customer base for all over the world and providing reports for the clients.
- Documented, maintained records and files on a daily basis using logs, emails queues, and various systems both in-house and customer base.
- Responsible for timely communication lenders and appraisers regarding any issues affecting the appraisals in process.
- Responsible for analyzing, resolving invoice and account receivable issues with appraisers management team.
- Answers customer's complaints and effectively deescalates altercations over the phone, resulting in customer satisfaction improvement of 19%.
SENIOR BUSINESS ADVISOR
CERTVALUE
01.2021 - 03.2022
- Identifying, analyzing and initiating the team performance, client's targets, controlling attrition.
- Upselling for ISO standard and all the Product Standards.
- Delighting the users by giving them the needs they required.
- Handling emails from the clients and assisting by exploring various options and giving customized resolution managing escalations raised by clients.
Education
MES KISHORA KENDRA -
MES KISHORA KENDRA
01.2015
SHESHADRIPURAM PU COLLEGE - HIGHER SECONDARY -
SHESHADRIPURAM PU COLLEGE
01.2017
BBA -
Kle Nijjalingapa Colloege
04.2001 -
Skills
Communication
Team Player
Risk Management
Client relationship management
Sales reporting
Product knowledge
Direct sales
Personality Traits
- Ability to work accurately and pay attention to details.
- Capable of grasping new concepts quickly.
- Accurate and precise in all projects and assignments.
- Punctual with tasks.
- Innovative and quick in adapting to any situation.
- Confident of taking up new assignments.
- Organized & compatible with teamwork.
- Competent while working under constant pressure.
- Proficient in listening and resolving issues.
Timeline
Sales Manager - FnB
Udupas Hospitality
11.2024 - 12.2025
SENIOR CONSULTANT
FACTOCERT
04.2023 - 11.2024
CUSTOMER SERVICE AND MARKETING
FIRST SOURCE SOLUTIONS
09.2022 - 05.2023
SENIOR BUSINESS ADVISOR
CERTVALUE
01.2021 - 03.2022
BBA -
Kle Nijjalingapa Colloege
04.2001 -
MES KISHORA KENDRA -
MES KISHORA KENDRA
SHESHADRIPURAM PU COLLEGE - HIGHER SECONDARY -
SHESHADRIPURAM PU COLLEGE