Surabhi Mahatekar

Product manager with hands-on experience owning and delivering digital payment solutions for Citi’s global digital payment platforms within Trade & Treasury Services, helping large corporates transition from traditional transaction processes to fully automated digital payment solutions. As a Product Manager embedded in Citi's agile product team, I drove the development and optimization of payment automation tools that supported complex corporate transaction workflows across global markets.

• Owned the product lifecycle for key digital payment capabilities — from ideation, stakeholder alignment, to roadmap delivery, and continuous enhancement.
• Defined product KPIs and launched real-time tracking mechanisms to monitor client adoption of API and ERP-based payment rails, driving 25% MoM growth in automated transactions.
• Partnered with global technology teams to build scalable payment reporting tools and integrate upstream/downstream data sources via Vanguard and big data pipelines, reducing manual reporting hours by 40%.
• Facilitated backlog grooming, sprint planning, and release prioritization in an Agile setup, working with developers, QA, UI, business users, and compliance teams to ship incremental value every sprint.
• Championed a data-driven approach, automating reporting pipelines using big data (Vanguard) to cut manual reporting effort and improve speed to insight.
• Led end-to-end product ownership for high-impact dashboards and tools, enabling real-time tracking of client payment journeys, from onboarding to transaction execution.
• Created interactive prototypes and design mock-ups, streamlining the design feedback process, and reducing design iterations.
• Continuously analyzed feedback from internal users and clients to refine features, optimize UX, and enhance product-market fit.
• Facilitate Agile/Scrum ceremonies, PI planning, sprint planning, managing the product backlog and roadmap, and daily stand-up meetings to ensure the timely delivery of new features, enhancements, and customer issues.
• Created data catalogues, user guides, data mapping, and onboarding documents, and conducted training to educate the user base on the product's usage and functionality.
• Delivered product documentation, client onboarding materials, and training sessions to accelerate internal adoption and support enterprise customer enablement.

This experience has equipped me with a robust understanding of enterprise-scale product development, API integration strategies, and client-centric design — making me well-prepared for a Product Owner role in fintech, SaaS, or digital-first environments.

Supported high-impact market intelligence projects for Fortune 500 clients, including Forbes, Euromoney, EIU, Thomson Reuters, and MSCI — ensuring clean, reliable, and actionable data critical for business strategy and product positioning.

• Collaborated with internal stakeholders and vendors to define data requirements, and ensure delivery aligned with research objectives and client use cases.
• Translated raw market data into meaningful insights, supporting executive decisions on product direction, customer segmentation, and go-to-market strategy.
• Built and managed dashboards using Tableau and Excel to visualize KPIs and research trends—a precursor to product analytics and reporting workflows.
• Applied rigorous QA and validation checks, maintaining data quality standards that directly influenced client satisfaction and recurring business.
• Optimized internal data operations, reducing redundancy, and improving throughput — fostering a mindset of continuous improvement and process optimization.
• Frequently liaised with analysts, researchers, and client-side stakeholders to refine objectives, assess performance, and align deliverables, building strong cross-functional collaboration habits essential for Agile product environments.

Tools used: SQL, Tableau, Excel (advanced), PowerPoint, and ZoomInfo.

• Managed relationships with multinational clients, aligning stakeholder needs with business goals.
• Designed and executed targeted campaigns to drive engagement and growth.
• Negotiated long-term agreements, balancing client requirements, and company objectives.
• Maintained and prioritized a sales pipeline to focus on high-value opportunities.
• Created proposals and developed negotiation strategies, assessing risks and partner goals.
• Collaborated across teams to ensure clear communication and successful project delivery.

• Led market research projects, delivering insights to guide product and business strategies.
• Conducted primary and secondary research to identify customer needs and market trends.
• Presented actionable findings to stakeholders to support feature prioritization and product decisions.
• Collaborated with clients and teams to align research with business goals.
• Maintained data quality through rigorous validation and QA processes.
• Performed a competitive analysis to identify market opportunities.