Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Surabhi prasad

Delhi

Summary

Dynamic Senior Cabin Crew professional with extensive experience at Air India, excelling in emergency procedures and conflict resolution. Proven track record of enhancing team performance through innovative solutions and strong leadership. Committed to maintaining safety protocols while delivering exceptional customer service in high-pressure environments. Seasoned Senior Cabin Crew Member with a strong background in providing top-notch customer service on various international flights. Proficient in emergency response procedures, flight regulations, and safety protocol adherence. Notable strengths include clear communication skills, effective teamwork abilities, and proactive attitude to ensure passenger satisfaction. Previous work experience demonstrates significant impact in streamlining operations and enhancing overall flight experiences for passengers.

Overview

11
11
years of professional experience

Work History

Senior Cabin Crew

air india
Delhi
04.2016 - Current
  • Attended regular training sessions for skills development purposes.
  • Provided accurate information regarding arrival times, connecting flights, customs regulations.
  • Conducted pre-flight briefings, demonstrated emergency equipment, and ensured cabin readiness for take-off.
  • Monitored passenger behavior throughout the flight, intervening when necessary to maintain orderliness and safety standards.
  • Dealt with mechanical and passenger emergencies according to standards.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Maintained updated knowledge through continuing education and advanced training.

Cabin Excutive

bird world wide flight services
Delhi
02.2025 - 12.2025
  • Prepared staff work schedules and assigned team members to specific duties.
  • Completed day-to-day duties accurately and efficiently.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Cabin Crew Member

Go air
Delhi
12.2014 - 04.2016
  • Supported smooth takeoffs and landings by keeping passengers in compliance with flight regulations.
  • Maintained a professional appearance at all times while interacting with customers.
  • Followed company regulations and rules promoting safe environment for both travelers and employees.
  • Took measures during unusual conditions to maximize safety of customers and crew.

Education

BBA -

Manipal University
New Delhi
04-2016

High School Diploma -

Girls School
Roorkee
03-2011

High School Diploma -

Pravara English Medium School
Loni
02-2008

MBA -

Indian Institute of Business Management
New Delhi

Skills

  • Emergency procedures
  • Safety protocols
  • Cabin management
  • Customer service
  • Conflict resolution
  • Team leadership
  • Time management
  • Problem solving
  • Medical emergency response
  • Strong leadership

Accomplishments

  • States in baseball
  • District Basketball
  • District swimming
  • Athlete

Timeline

Cabin Excutive

bird world wide flight services
02.2025 - 12.2025

Senior Cabin Crew

air india
04.2016 - Current

Cabin Crew Member

Go air
12.2014 - 04.2016

BBA -

Manipal University

High School Diploma -

Girls School

High School Diploma -

Pravara English Medium School

MBA -

Indian Institute of Business Management

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Surabhi prasad