Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Surabhi Kumar Tiwari

Surabhi Kumar Tiwari

Assistant Manager (Operation)
Kanpur

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.

Overview

15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Assistant Manager

SBI Life Insurance Co. Ltd
KANPUR
08.2008 - Current
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Supervised day-to-day operations to meet performance, quality and service expectations as per Score Card.
  • Coordinates with HPC Head (as a assigned role of Deputy HPC Head) for planning of assigned Task and delegating assignments to meet the maximum score in HPC Scorecard and Senior Management expectations.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities like Internal Audit of HPC and Branches and ISO Audit.

Education

Bachelor of Science -

C S J M UNIVERSITY
KANPUR
05.2000 - 05.2003

Master of Arts - Sociology

C S J M University
Kanpur,Uttar Pradesh
07.2006 - 08.2008

Skills

Strategic planning

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Certification

Certification in Computer Hardware Maintenance by STEP HBTI,Kanpur

Timeline

Assistant Manager

SBI Life Insurance Co. Ltd
08.2008 - Current

Certification in Computer Hardware Maintenance by STEP HBTI,Kanpur

09-2006

Master of Arts - Sociology

C S J M University
07.2006 - 08.2008

Bachelor of Science -

C S J M UNIVERSITY
05.2000 - 05.2003

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Surabhi Kumar TiwariAssistant Manager (Operation)