Hi, I’m
Suraj Bakshi
Summary
Results-driven Senior Consultant skilled in community management, marketing, and operations, recognized for leadership and exceeding performance goals.
Overview
7
years of professional experience
1
Certification
Work History
The Hackett Group
Senior analyst
04.2022 - Current
Job overview
- Designed a professional website for The Hackett Institute's GBS membership community
- Building regular scheduled email marketing campaigns
- Testing different messages for campaigns
- Monitored community activity, ensuring adherence to guidelines and rules
- Promptly and efficiently addressed member inquiries and concerns
- Coordinated and hosted engaging events and activities to promote community building
- Building regular scheduled email marketing campaigns
- Cultivated relationships among members, fostering collaboration and networking opportunities
- Analyzed community metrics to assess engagement, retention, and growth rates
- Overseen membership database, including registrations, renewals, and cancellations
- Orchestrated webinars and webcasts for The Hackett Group's events.
upGrad
Sr Admissions & Operations Counselor
12.2019 - 01.2022
Job overview
- Managed and successfully converted leads for upGrad programs in collaboration with renowned Universities/Institutes
- Provided comprehensive information and counseling to prospective learners via phone, email, chat, and social media
- Identified potential leads through existing customer base to expand sales pipeline
- Updated lead discussions and conversion details in real-time on CRM (Salesforce) software
- Ensured adherence to inside sales process, tools, and data management
- Exceeded weekly, monthly, and quarterly targets in terms of revenue and enrollments
- Skillfully handled objections and negotiated prices to generate sales revenue
- Maintained effective communication with learners until they were successfully onboarded
- Interacted and coordinated with vendors and the inside sales team
- Completed ad hoc tasks that required customized data workings with flexible timing.
Bookeventz.com
Corporate Associate
07.2019 - 12.2019
Job overview
- Implemented revenue-generating account management strategies to acquire and foster new corporate accounts
- Leveraged multiple channels to effectively pitch Bookeventz Services to corporate entities, aligning offerings with their specific event-related needs
- Successfully managed the onboarding of new corporate clients and secured their registration as preferred vendors for event-related needs
- Cultivated a significant volume of event inquiries from corporate accounts, working closely with the supply team to streamline venue bookings and other services.
First Advantage
Associate in Operations
08.2017 - 05.2019
Job overview
- Executed daily inspections and conducted thorough background verifications of employees for both IT and non-IT clients
- Engaged in effective communication with vendors to validate employee information and extract necessary details
- Consistently attained daily performance targets set by the team
- Compiled comprehensive reports of verification checks and promptly forwarded them to the Vendor Management Team for subsequent processing.
9A Business connect pvt ltd.
Corporate sales (Internship)
05.2018 - 07.2018
Job overview
- Generated leads for B2B sales through targeted prospecting techniques
- Successfully connected with clients on a corporate level, building strong professional relationships
- Aligned and facilitated meetings, ensuring all deadlines were met promptly
- Prepared daily DSR report, meticulously tracking sales activity and monitoring progress
- Proactively followed up with potential clients, nurturing leads to conversion.
Education
Lala Lajpat Rai Institute of Management
MBA from Marketing
06.2019
Tolani College of Commerce
BMS from Marketing
06.2014
St George High School
SSC
03.2008
Skills
- Communication Skills
- Digital Marketing
- Microsoft Office
- Content Creation
- Community Management
- Analytical skills
- Problem-solving
- Leadership
- Strategic thinking
- Sales
Accomplishments
- Newbie Award, First Advantage, 04/01/14 - 06/30/14, Recognized for exceptional performance and adherence to high quality standards
- Aspire Award, Upgrad, 07/01/20 - 09/30/20, Recognized for outstanding performance
- Exceptional Performance Recognition, The Hackett Group, 2022-23, Earned recognition for exceptional performance
Personal Information
- Date of Birth: 04/15/92
- Nationality: Indian
Languages
English
Advanced (C1)
Certification
CGBS,DGBS & ADGBS Certified from The Hackett Group
Timeline
Senior analyst
The Hackett Group
04.2022 - Current
Sr Admissions & Operations Counselor
upGrad
12.2019 - 01.2022
Corporate Associate
Bookeventz.com
07.2019 - 12.2019
Corporate sales (Internship)
9A Business connect pvt ltd.
05.2018 - 07.2018
Associate in Operations
First Advantage
08.2017 - 05.2019
Lala Lajpat Rai Institute of Management
MBA from Marketing
Tolani College of Commerce
BMS from Marketing
St George High School
SSC
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