Summary
Overview
Work History
Education
Skills
Timeline
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Suraj Chandhok

Jersey City

Summary

Seasoned Sales and Customer Service Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.

Overview

7
7
years of professional experience

Work History

Hub Sorter (Part Time)

United Parcel Service
10.2023 - Current
  • Communicated with internal personnel to provide status updates for both shipping and receiving dates.
  • Collaborated with peers and other business areas to leverage best practices.
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Used hand-held scanner to enter data product information.
  • Recorded and tracked items sorted to confirm accuracy.

Operations Associate

Samson Laboratories Pvt Ltd
03.2022 - 07.2023
  • Managed smooth operations and communicated timely updates to coordinate administrative activities.
  • Maintained organized filing systems, staff calendars and pending tasks, sorting incoming items for action and prioritizing important projects.
  • Responded promptly to incoming phone calls and emails for professional correspondence.
  • Executed account updates and noted account information in company data systems.

Event Manager

Kamal Caterers Pvt Ltd.
07.2018 - 03.2022
  • Marketed and planned weddings and other special events in social calendars.
  • Hired and trained staff for cross-functional assignments and ensured employee knowledge of specific procedures related to each event type.
  • Maintained adherence to client-event requirements through effective delegation, prioritizing and management of all production phases, from concept to execution.
  • Gathered event requirements, including venues, budgets, guest lists, catering and event timelines through face-to-face client meetings.
  • Handled contract signing, fee collection, business accounts payable and receivable functions, and event booking activities.

Sales Associate

Convergys
05.2017 - 06.2018
  • Provided customer service for AT&T in inbound and outbound call center.
  • Recorded highest sales in Direct Tv Now averaging 30+ per week.
  • Recorded highest sales in phone insurance averaging 25+ per week.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Developed empathetic client relationships and earned reputation for exceeding sales goals.
  • Responsible for handling customer account inquiries, accurately providing information to resolve product/service complaints and guarantee customer satisfaction.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.

Education

Certificate of Higher Education - Wedding Planning and Coordinating

Wedding Planners Institute of Canada
Toronto
2019

Bachelor of Commerce - Accounts

Delhi University
Delhi
2016

Skills

  • Stakeholder Management
  • Business Growth
  • Event Management
  • Sales and Marketing
  • Customer Service
  • Workflow Management
  • Conflict Resolution
  • Inventory Management

Timeline

Hub Sorter (Part Time)

United Parcel Service
10.2023 - Current

Operations Associate

Samson Laboratories Pvt Ltd
03.2022 - 07.2023

Event Manager

Kamal Caterers Pvt Ltd.
07.2018 - 03.2022

Sales Associate

Convergys
05.2017 - 06.2018

Certificate of Higher Education - Wedding Planning and Coordinating

Wedding Planners Institute of Canada

Bachelor of Commerce - Accounts

Delhi University

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Suraj Chandhok