Suraj Chaudhary
Mumbai
Summary
To pursue a career that is suitable for my qualification and will enhance my knowledge and overall personality. To serve an organization and to work for the welfare of it as a successful Management professional by applying my present skill and knowledge and to remain an enthusiastic knowledge seeker.
Trustworthy Guest Relation Manager with 6 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
Overview
9
9
years of professional experience
Work History
Guest Relations Manager
Banana Leaf Restaurant
Mumbai
09.2018 - Current
- Ensured customer service stayed excellent, attentive and helpful by proactively going the extra mile to assist customer needs.
- Gathered event requirements, including venues, budgets, guest lists, catering and event timelines through face-to-face client meetings..
- Regularly updated computer systems with new pricing and daily food specials.
- Optimized profits by controlling food, beverage and labor costs daily.
Front Desk Executive
Hotel Sunshine Residency
Mumbai
03.2017 - 08.2018
- Provided bookkeeping of important files.
- Oversaw cash and credit card payment transactions at the front desk.
- Replied to telephone, email and in-person enquiries regarding reservations, hotel information and guest concerns.
- Managed guest check-in and check-out procedures, made reservations and processed payments.
- Handled communications systems.
Travel Executive
Dhara's Tours & Travels
Mumbai
02.2016 - 01.2017
- Planned and coordinated all travel for clients based on budgets, departure times and travel needs.
- Organized all holiday matters from beginning to end, including booking tickets and accommodation and securing rental transportation.
- Ensured high-level guest service by going above and beyond to achieve client needs and resolve issues.
Education
Bachelor of Commerce - Management
St. Rocks College of Science and Commerce Mumbai
Mumbai, MHHSC - Commerce
St. Rocks College of Science and Commerce Mumbai
Mumbai, MHSwami Vivekanand Education Centre, Mumbai (SSC) -
Swami Vivekanand Education Centre, Mumbai
MumbaiDiploma - Food And Baverage Service
Don Bosco College of Hospitality Studies
Skills
- Commitment to excellence
- Call monitoring and analysis
- Managed events start to finish
- Customer relationship management
- Hospitality management
- Guest feedback analysis
- Service quality assurance
- Effective communication
- Health and safety regulations
Personal Information
Languages
English
Hindi
Marathi
Gujarati
Hobbies and interests
- Traveling
- Learning
- playing
Disclaimer
I hereby declare that all the information specified above is correct and true at the best of my knowledge.
Timeline
Guest Relations Manager
Banana Leaf Restaurant
09.2018 - Current
Front Desk Executive
Hotel Sunshine Residency
03.2017 - 08.2018
Travel Executive
Dhara's Tours & Travels
02.2016 - 01.2017
Bachelor of Commerce - Management
St. Rocks College of Science and Commerce Mumbai
HSC - Commerce
St. Rocks College of Science and Commerce Mumbai
Swami Vivekanand Education Centre, Mumbai (SSC) -
Swami Vivekanand Education Centre, Mumbai
Diploma - Food And Baverage Service
Don Bosco College of Hospitality Studies
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