Suraj Kharwar
Greater Noida
Summary
Seeking a company where can use experience and expertise in a sales environment. Want to be part of an organization that can grow and develop career with. Provide world class customer service that exceeds the customer’s expectation. Provide a successful track record for the corporation and use talents to surpass company goals and directives.
I consider my personal strength to include adaptability, flexibility, and ability to learn quickly. I have well-developed interpersonal skills with both staff and client while maintaining professional attitude. I am able to make decisions independently and confident of abilities to succeed as a good and effective person. I am currently seeking a position which will allow me to utilize my skills, Knowledge, and experience to their full potential.
Overview
11
11
years of professional experience
Work History
Store In charge
Big Basket
10.2025 - Current
- Delivered orders promptly within 10 minutes to ensure customer satisfaction.
- Recruit, select, coach and motivate employees.
- Monitored customer complaints, maintaining a rate of 3.50%.
- Closely monitoring of HUB operation - OTD, Ops complaints.
- Reviewed OKRs daily and developed action plans for achievement.
- Planned sales, orders, and manpower for TDP in advance.
- Maintain standards of health and safety, hygiene, and security.
Operation Controller
Big basket
10.2019 - 10.2025
- Led daily morning briefings with delivery associates, focusing on professional presentation, effective communication with customers, and adherence to delivery processes and company values.
- Generated daily order cancellation report from SAP and circulated to Warehouse and Zonal Teams. Developed area-wise route plans, ensuring accurate customer delivery details for seamless handover to Delivery Associates.
- Compiled and forwarded CEE variance, cash collection, order variance, daily delivery, and vehicle summary reports to Hub and Area Manager.
- Maintained daily and weekly customer feedback reports and conducted mystery audits on delivery associates during customer follow-ups to enhance service quality.
- After the Route plan making the Pickup Report and circulate to HOD /Our hub Team on daily basis.
- On daily basis need to be resolve delivery related complained from the customer side & Hub side.
- As per the delivery process all the customer deliveries are to be completed at the customer place on given promises time (SLA) to the customer . If any issue / Delay from our side like that " Vehicle Breakdown / Vehicle No Entry or any other incident "Immediately inform to TOC team as well as inform to customer.
Inventory Executive
Big basket
02.2017 - 10.2019
- Managed inventory levels, ensuring product availability and reducing stockouts.
- Utilized inventory management software to track stock movements efficiently.
- Conducted regular audits, maintaining accuracy in inventory records and supporting operational efficiency.
- Trained team members on best practices for inventory handling and storage, enhancing overall team competency.
Team Leader
Big basket
02.2016 - 02.2017
- Led team in executing daily operational tasks, ensuring seamless operations.
- Monitored performance metrics to uphold team productivity standards.
- Trained new staff on company policies and procedures, enhancing onboarding process.
Team Leader
Flip kart
01.2015 - 01.2016
- Led team to ensure seamless execution of daily operational tasks.
- Trained new staff on company policies and procedures to enhance onboarding experience.
Education
Bachelor of Art -
SWAMI VIVEKANAND SUBHARTI UNIVERSITY
UP01.2024
Intermediate -
ANSHU PUBLIC SCHOOL
U.P05.2015
Matriculation -
BRAMH VED PUBLIC SCHOOL
U.P05.2013
Skills
- Inventory management
- Quick Learner
- Straight forward
- Proactive
- Flexibility (Think out of the box)
- Patience (Deal with all types of customers)
- Never Give up
- Cycle count
- Shrinkage Control
- Bin Audit
- Dispatch
- Hub Operations
- Last mile delivery
- FIFO
- FEFO
- LIFO
- GRN
- PRN
- Time management
- Performance monitoring
- Data analysis
- Team Management
- Data analysis
Extracurricular Activities
- Got best HUB TL award.
- Promoted as an Inventory Executive as well in 2017.
- Got best OC award from Regional Head.
- Got best OC award consecutively 3 times in a year.
- Got Think Out of the Box Award in 2023.
Hobbies and Interests
- Travelling
- Listening Music
- Playing Cricket
- Running
Disclaimer
I consider my personal strength to include adaptability, flexibility, and ability to learn quickly. I have well-developed inter-personal skills with both staff and client while maintaining professional attitude. I am able to make decisions independently and confident of abilities to succeed as a good and effective person. I am currently seeking a position which will allow me to utilize my skills, Knowledge, and experience to their full potential.
Personal Information
- Date of Birth: 03/05/98
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
- Place of Birth: U.P
Languages
- Native
- Hindi
Timeline
Store In charge
Big Basket
10.2025 - Current
Operation Controller
Big basket
10.2019 - 10.2025
Inventory Executive
Big basket
02.2017 - 10.2019
Team Leader
Big basket
02.2016 - 02.2017
Team Leader
Flip kart
01.2015 - 01.2016
Bachelor of Art -
SWAMI VIVEKANAND SUBHARTI UNIVERSITY
Intermediate -
ANSHU PUBLIC SCHOOL
Matriculation -
BRAMH VED PUBLIC SCHOOL