Suraj Kumar

Dynamic professional with extensive experience at Tech Mahindra Ltd., excelling in strategic planning and operations management. Proven track record in enhancing sales strategies and customer relationships, driving significant growth. Adept at budget forecasting and data analysis, I thrive in fast-paced environments, consistently delivering results and leading teams to success.

English, Hindi, Punjabi

I have received 2 times the ACE Award & many times Best Team Leader of the Month during my tenure with Tech Mahindra.

I hereby declare that the information given by me above is true to the best of my knowledge. Date: Place

• Working as a Team Leader in the VIL Process.
• Accountable for handling the entire Morning shift to deliver call center performance
• Responsible for maintaining TNPS, call quality, all compliances with call handling.
• Keeping an eye on performance and call quality and TNPS for further enhancement in revenue.
• Handling Escalated issues by clients by mail to improve call handling and grievances.
• Compiled agent’s reports and guided them to better performance. One to One sessions and Brainstorming are some of the methods used for improvements.
• Has also done timely motivation activities in the team to control performance over the floor.