Rishabh Singh
Branch Manager- Retail Assets Home Loans
Firozabad
Summary
Results-driven professional with a proven track record of exceeding branch goals through meticulous attention to detail and strategic planning. Exceptional expertise in customer service relations and sales management fosters strong client relationships while driving revenue growth.
Overview
6
6
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Branch Manager (Retail Asset-HL)
HDFC Bank Ltd
07.2022 - Current
- Responsible for branch fixing & disbursements.
- Making sure completion of credit, legal, technical documents or its verification before & post disbursement.
- Established project masters, assessing & unlocking new properties for funding.
- Monitor delinquency,NPA, prepayment of loans to budgeted levels of products.
- insertions(documents received post disbursement)
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Developed strategic plans to enhance the HDFC's market penetration in Mortgage products i.e. Home loan, LAP, Plot loan, Construction/extension loan etc.
- Strengthened relationships with key clients,developers,C.A's, property agents securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Complied with regulatory guidelines and requirements, liaison with auditors & ensure no audit queries.
- Responsible for onboarding new DSA/BSA or other sourcing agents.
Relationship Manager
ICICI Bank limited
12.2020 - 06.2022
- Partner with customers through their life-cycle and offer suitable products and services based on their financial needs.
- Nurture the current customer relationships while maintaining the quality of mapped portfolio.
- Develop the customer base by onboarding new customers
- Offer 360-degree banking to the individual, professional, business ecosystem.
- Collaborate with product specialist, subject matter experts, credit, service teams to ensure structured and customized solutions as per the requirement of customers.
- Analyze customer needs, current market trends and forecasting to offer and unique technology driven solutions.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Internship
Oravel stays pvt. ltd ( OYO Rooms)
06.2019 - 08.2019
- Make calls to prospects
- Presenting proposal to builders, landlords and brokers for their available vacant properties
- Assisting business development team for site visit of various real estate projects
- Analyzing need of OYO and find suitable properties for final signing
- Supporting business development team through active lead nurturing and develop broker network channel of OYO
- Find best properties across India matching pre-determined standards.
Education
MBA - Marketing & Operation Management
Institute Of Technology & Science (AKTU, Lucknow)
Ghaziabad05.2020
Bachelor of Commerce -
S.S. Jain Subodh P.G. College. (Raj. University)
Jaipur05.2018
Intermediate - Commerce
Indira Memorial Sr. Sec. School (CBSE)
Sirsaganj04.2015
Highschool -
Indira Memorial Sr. Sec. School (CBSE)
Sirsaganj04.2013
Skills
- Business development and branch management
- Decision-making
- Leadership & team management
- Operations management
- Sales and customer relationship
- Risk,credit & compliance
Certification
SP certification for corporate Agent
Personal Information
Awards
- July 2025 , Star award from HDFC Bank
- 2021-09-01, Certificate of excellence in General Insurance Business, Pradeep Malhotra (head eRM channel ICICI Bank)
- 2021-01-01, Certificate of excellence for an outstanding performance in Star Certification Program Level -1, Pradeep Malhotra (Head eRM channel)
- 2021-08-01, Certificate of excellence for an outstanding performance in Personal Loan Business, Puneet Rangan ( Center head, ICICI Bank)
- 2021-11-01, Certificate of excellence in Mutual fund business, Puneet Rangan (Center head,ICICI Bank)
- 2015-01-01, Awarded for academic excellence in Intermediate, Indira memorial senior secondary school
Projects
Live project: Ravi foods pvt. ltd. (Dukes biscuits)
Sales promotion of newly launched butter waffey., Merchandise of stores., Distribution handling., Facilitate brand awareness and increase numeric distribution in designated geographical area., Negotiate/ close deal after demo or sampling.
Disclaimer
I hereby confirm that all the details furnished above are authentic and accurate to the best of my belief.
Timeline
Branch Manager (Retail Asset-HL)
HDFC Bank Ltd
07.2022 - Current
Relationship Manager
ICICI Bank limited
12.2020 - 06.2022
Internship
Oravel stays pvt. ltd ( OYO Rooms)
06.2019 - 08.2019
MBA - Marketing & Operation Management
Institute Of Technology & Science (AKTU, Lucknow)
Bachelor of Commerce -
S.S. Jain Subodh P.G. College. (Raj. University)
Intermediate - Commerce
Indira Memorial Sr. Sec. School (CBSE)
Highschool -
Indira Memorial Sr. Sec. School (CBSE)
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