Anvar Baig .M.M
Branch Manager - Retail Banking
Coimbatore
Summary
Proven leader in the banking sector with a track record of elevating branch profitability and enhancing customer satisfaction at IndusInd Bank Ltd. Expert in branch operations management and client relationship management, demonstrated by successful promotions and a 4/5 performance rating. AMFI and IRDA certified, I excel in sales development and team building, significantly exceeding performance metrics.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Branch Manager - Retail Banking
IndusInd Bank Ltd
07.2015 - Current
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Had Promoted My self from Chief Manager to Associate Vice President and Presently in the Grade of Deputy Vice President Grade(2)
- Had Secured Rating 4/5 in the Present Appraisal with 5 Being highest rated.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages
Relationship Manager - Wealth Management
Indusind Bank Ltd
07.2011 - 06.2015
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Promoted myself from Deputy Manager to Manager and then to Chief Manager during the course of time.
Customer Service Manager
IndusInd Bank Ltd
01.2009 - 05.2011
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Ensured Business targets via sales through service mode and achieved assigned business targets positively
- Promoted myself from Assistant Manager to Deputy Manager duing the course of time.
Relationship Manager
Religare Securities Ltd
01.2008 - 11.2008
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Monitored financial markets closely to stay informed on industry trends, ensuring accurate advice and guidance for clients.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Education
MBA - Finance And Marketing
Sri Krishna Engineering - School of Management
Coimbatore, India 07.2006 - 07.2008
Bachelor of Arts - Business Management And Information Systems
PSG College of Arts And Science
Coimbatore 07.2003 - 06.2006
Skills
AMFI Certified
IRDA Certified
Sales Development
Business development expertise
Strong team-builder
Client Relationship Management
Branch Operations Management
Languages
English
Advanced (C1)
Tamil
Upper intermediate (B2)
Timeline
Branch Manager - Retail Banking
IndusInd Bank Ltd
07.2015 - Current
Relationship Manager - Wealth Management
Indusind Bank Ltd
07.2011 - 06.2015
Customer Service Manager
IndusInd Bank Ltd
01.2009 - 05.2011
Relationship Manager
Religare Securities Ltd
01.2008 - 11.2008
MBA - Finance And Marketing
Sri Krishna Engineering - School of Management
07.2006 - 07.2008
Bachelor of Arts - Business Management And Information Systems
PSG College of Arts And Science
07.2003 - 06.2006
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