Suraj Kumar Behera
Bangalore,Karnataka
Summary
Analytical MIS and CRM professional with over 3 years of experience in customer support and data management. Skilled in preparing comprehensive MIS reports, maintaining CRM databases, and analyzing data using MS Excel, Google Sheets, and basic SQL. Focused on resolving customer queries and generating insights to drive operational efficiency and informed decision-making.
Overview
3
3
years of professional experience
1
1
Certification
4
4
Languages
Work History
CRM & MIS Executive
Mythri Builders
Bangalore
10.2025 - Current
- Preparing daily MIS reports related to customer transactions and payments.
- Updating customer payment records and transaction details in the MIS system.
- Following up with customers for documentation, payments, and query resolution.
- Maintaining CRM database and ensuring accurate reporting.
- Supporting management with data reports for business decisions.
- Produced and implemented customer satisfaction guarantee program which directly resulted in 100% increase in sales.
Senior Customer Service Executive
NoBroker Technology Solutions Pvt Ltd (NoBrokerHood)
Bangalore
04.2024 - 10.2025
- Managed customer queries and provided support related to the NoBrokerHood platform.
- Prepared daily, weekly, and monthly operational reports.
- Maintained CRM ticketing system and handled escalated issues.
- Coordinated with society management and residents to resolve service issues.
- Ensured high customer satisfaction through timely issue resolution.
Sr Representative Executive
Concentrix Daksh Pvt Ltd
Bhubaneswar
07.2023 - 04.2024
- Handled inbound calls for Flipkart customers.
- Resolved order, payment, and delivery related issues.
- Maintained high CSAT scores and minimized escalations.
- Resolved issues through careful research and follow-up with customers.
Skills
MIS Reporting
Advanced MS Excel
Data Analysis & Reporting
CRM Tools & Ticketing Systems
Advanced SQL
Power Bi
Google Sheet
Certification
Excelr Certificate of Excellence in DATA Analyst
Tools & Technology
- MS Excel
- Google Sheets
- CRM Software
- SQL (Basic)
Timeline
CRM & MIS Executive
Mythri Builders
10.2025 - Current
Senior Customer Service Executive
NoBroker Technology Solutions Pvt Ltd (NoBrokerHood)
04.2024 - 10.2025
Sr Representative Executive
Concentrix Daksh Pvt Ltd
07.2023 - 04.2024