Suraj Kumar Jha
New Delhi
Summary
I am an experienced IT professional with a solid track record. I have served as a Service Desk Engineer at Admiral India Ltd, handling Patching management and VMware Vsphere, and as a Senior Analyst at HCLTech, ensuring seamless system operations. My expertise spans desktop support, LAN troubleshooting, and hardware issue resolution. Proficient in DHCP, DNS, OSI Model, ITIL, and more, I bring a robust technical skill set to the table. Committed to delivering top-notch IT support, I am now seeking new opportunities to leverage my 4+ years of experience and technical prowess.
Overview
3
3
years of professional experience
Work History
Service Desk Engineer
Admiral india ltd
New Delhi, INDIA
06.2024 - Current
- working on Patch management,
- Creating Virtual Private Cloud, managing VPCs, troubleshooting issue regarding VPCs and managing VPCs inventory.
- Working on Incident like Five 9 issue, Password , OKTA issue, Guidewire issue, Network drive related issue etc.
- learning Intune.
Senior Analyst
HCLTech
06.2023 - 06.2024
- Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
- Working with vendor support contacts to resolve technical issues within the desktop environment.
- Troubleshooting and repairing hardware and network connectivity issues.
- Providing end-user support, resolving technical issues, and providing technical assistance for all Operating System and workstation applications.
- Performing system upgrades including the installation of new hardware and software.
- Ensuring systems interconnect seamlessly with diverse systems and active directories.
- Documenting incidents, problems, and resolutions for future reference and for the knowledge base.
Senior Engineer
Microland
06.2022 - 06.2023
- Troubleshooting hardware and software issues, and providing technical assistance for applications and operating systems
- Setting up computers, installing software, and maintaining peripheral equipment
- Guiding users on how to use hardware and software, and providing basic training on computer operation and management
- Recording logs of support, incidents, problems, and resolutions
- Establishing and following access controls to ensure the security of desktop computers and data
- Advising on software and hardware upgrades, and recommending purchases
Troubleshooting network connectivity issues, and testing network connections
- Creating technical reports and manuals, and keeping up with current breakthroughs in computing technology
- Escalating more complex problems to higher levels of IT support.
Desktop Support Engineer
Renovision Automation Services (RASPL)
08.2021 - 05.2022
- Worked as Desktop Support Engineer & Resolved all software & Hardware Issue, Configured laptop and desktop as per company compliance policy.
- Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades.
Education
Bachelor of Science - Mechanical
West Bengal University of Technology
Durgapur07-2015
12th - Science
ST. Helen School
Kolkata, India06-2011
10th - Science
Kendriya Vidyalaya Command Hospital
Kolkata05-2009
Skills
- Desktop Support
- Active Directory
- SLA
- Ticketing Tools
- LAN Troubleshooting
- Computer Hardware
- Printer Support
- DHCP
- DNS
- Outlook Configuration
- Remote Support
- OS Installation
- IP Addressing
- OSI Model
- Networking
- Service Now Ticketing
- Asset Management
- IT Support
- VMware VSphere
- Patching
- Qualys
Languages
English
Hindi
Bengali
Personal Information
- Father's Name: Mithilesh Jha
- Date of Birth: 10/04/92
Timeline
Service Desk Engineer
Admiral india ltd
06.2024 - Current
Senior Analyst
HCLTech
06.2023 - 06.2024
Senior Engineer
Microland
06.2022 - 06.2023
Desktop Support Engineer
Renovision Automation Services (RASPL)
08.2021 - 05.2022
Bachelor of Science - Mechanical
West Bengal University of Technology
12th - Science
ST. Helen School
10th - Science
Kendriya Vidyalaya Command Hospital