Summary
Overview
Work History
Skills
Academic Highlights
Personal Information
Languages
Hobbies and Interests
Accomplishments
Timeline
Generic

Suraj M

Bengaluru

Summary

Dedicated professional with a strong focus on understanding business requirements and objectives. Proven ability to adapt quickly to new challenges while fostering strong relationships with clients and team members. Committed to supporting team success and achieving positive results in a high-tech corporate environment. Strong problem-solving skills enhance overall productivity and collaboration.

Overview

7
7
years of professional experience

Work History

Technical Specialist SME(Subject Matter Expert)

Infosys BPM LTD
01.2024 - Current
  • Technical Specialist SME for the Google Workspace Project, transitioned to Subject Matter Expert within five months of joining of joining.
  • Handling team of 20 members currently generating reports handling roaster preparation and leaves approval.
  • Responsible for overseeing the day-to-day operations of the team, selling and renewing memberships for existing guests, distributing the workload evenly among staff, and making sure motivation and performance levels are maintained.
  • Providing accurate information to senior managers on key issues.
  • Implementing new initiatives and making sure all staff understand them.
  • Assisting Overseas users and resolving IT issues and software Related issues.
  • Handling remote sessions and resolving various issues before the deadline.

Senior Assistant Help Desk Technician

DXC Technology
12.2021 - 08.2022
  • Answered phones and routed voicemails to respective employees.
  • Maintained front desk to provide positive first impression.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

LSC (Loyalty sales consultant)

Accor Advantage Plus Marketing India Pvt Ltd
02.2021 - 06.2021
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.

COVID-19 Rapid Response Team Member

St.Jospehs College/BBMP
08.2020 - 01.2021
  • Represented organizations in relations with governmental and media institutions.
  • Implemented and evaluated staff, volunteer or training programs.
  • Major involvement in providing grocery kits across Bangalore with medicine kit.
  • Facilitated communication between local health departments, hospitals, laboratories, schools, businesses, and other entities involved in COVID-19 response efforts.
  • Collaborated with epidemiologists to analyze data from surveillance systems and develop appropriate interventions based on emerging trends.

CSR (Customer Service Representative)

Transact BPO Services Pvt Ltd
08.2018 - 07.2020
  • Led aggressive prospecting, cold calling and networking to enhance lead generation.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Generated new sales leads and presented findings to outside teams and supervisors for review.
  • Maintained accurate records of customer interactions utilizing CRM software.

Skills

  • Client Relations
  • Customer Relationship Management
  • Presentation Skill
  • Key Partner relationship
  • Training Program Development
  • Sales / Service Management
  • Team leadership
  • Project management
  • Performance analysis
  • Business strategy development

Academic Highlights

  • S.S.L.C, St. Meera’s High School, Bangalore, 2012 - 2013
  • P.U.C, Sacred Hearts Composite P.U College, Bangalore, 2013 - 2015
  • BCA Degree (UG), St. Joseph’s College Bangalore, 2015 - 2018
  • MBA Master Degree (PG), Dayananda Sagar University, 2021 - 2023

Personal Information

  • Date of Birth: 10/11/97
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single
  • Father Name : Maxwell R
  • Mother Name : Sridevi K

Languages

  • English
  • Kannada
  • Tamil
  • Hindi
  • Telugu

Hobbies and Interests

  • Bike Riding
  • Editing
  • Video Making
  • Drawing

Accomplishments

  • Special Achievement Award 2024
  • Spot Award 2025
  • Covid Warrior 2022
  • Best Out Going student 2018

Timeline

Technical Specialist SME(Subject Matter Expert)

Infosys BPM LTD
01.2024 - Current

Senior Assistant Help Desk Technician

DXC Technology
12.2021 - 08.2022

LSC (Loyalty sales consultant)

Accor Advantage Plus Marketing India Pvt Ltd
02.2021 - 06.2021

COVID-19 Rapid Response Team Member

St.Jospehs College/BBMP
08.2020 - 01.2021

CSR (Customer Service Representative)

Transact BPO Services Pvt Ltd
08.2018 - 07.2020

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Suraj M