Suraj Mishra
Gurugram
Summary
Results-driven business leader with 20 years of experience managing large-scale consumer operations in India and Sri Lanka. Currently overseeing a premium entertainment and hospitality portfolio, fostering customer-centric ecosystems through innovation and strategic partnerships.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Deputy Vice President – Business Operations, Customer Experience & New Ventures
PVR INOX LIMITED
06.2023 - Current
- Led strategic planning and execution to drive company growth and profitability.
- Managed a large business portfolio valued at ₹525+ crore with an ebitda of over ₹105 crore.
- Facilitated turnaround of underperforming cinemas and hospitality assets by enhancing operations and customer experience.
- Supported transformation of cinema infrastructure into destination-oriented entertainment ecosystems through integration of hospitality, gaming, and experiential events.
- Analysed and determined courses of action to align operations and revenue performance with organisational goals.
- Developed strategies and policies that addressed organisational needs and implemented key improvements.
- Built successful business culture focused on performance optimisation and goal attainment.
Regional General Manager – Premium Operations & Commercial Growth
PVR INOX LIMITED
04.2018 - 06.2023
Regional Manager – Premium Operations
PVR INOX LIMITED
04.2016 - 03.2018
Cinema Manager – Director's Cut
PVR Limited
01.2014 - 04.2016
Assistant Manager Operations
DT Cinemas
03.2010 - 01.2014
Assistant Manager
Costa Coffee
Operations Team Member
Fun Cinemas
Education
MBA - Operations
Amity University
Skills
- Customer experience
- Business transformation
- New venture creation
- Growth strategies
- Expansion strategy development
- Revenue diversification
- P&L management
- Feasibility analysis
- Asset monetisation
- Destination strategy
- Hospitality operations management
- Stakeholder management
Certification
Auditor – Safety & Security, British Safety Council
Custom Section
Senior business leader with nearly 20 years of experience leading large-scale consumer-facing businesses across India and Sri Lanka., ₹525+ Crore, ₹105+ Crore, 57 Lakh+
Accomplishments
- Managed ₹525+ Cr Revenue | ₹105+ Cr EBITDA | 57 Lakh+ Customers.
- Turned around multiple underperforming cinema and hospitality assets.
- Transformed cinemas into destination-led entertainment ecosystems.
- Led ₹190+ Cr F&B business across premium assets.
- Developed and scaled Screen It as a new revenue-generating business vertical.
- Built alternate content businesses including Candlelight Concerts, Sufi Nights, and IPL screenings.
- Monetized assets through strategic partnerships, sub-leasing, and commercial activations.
- Led Smart Cinema business planning, feasibility assessment, and operating model development.
- Directed feasibility studies, expansion planning, and investment evaluation across India and Sri Lanka.
- Managed stakeholder relationships spanning developers, investors, landlords, government authorities, and commercial partners.
- Led cross-functional teams across Operations, Projects, Marketing, Finance, Commercial, and Customer Experience.
- Created customer-centric growth models that increased engagement, dwell time, repeat visitation, and non-ticket revenues.
Timeline
Deputy Vice President – Business Operations, Customer Experience & New Ventures
PVR INOX LIMITED
06.2023 - Current
Regional General Manager – Premium Operations & Commercial Growth
PVR INOX LIMITED
04.2018 - 06.2023
Regional Manager – Premium Operations
PVR INOX LIMITED
04.2016 - 03.2018
Cinema Manager – Director's Cut
PVR Limited
01.2014 - 04.2016
Assistant Manager Operations
DT Cinemas
03.2010 - 01.2014
Assistant Manager
Costa Coffee
Operations Team Member
Fun Cinemas
MBA - Operations
Amity University