Suraj Nandakumar
Banglore
Summary
Dynamic operations assistant skilled in automated campaign execution and multilingual content development. Known for independently diagnosing technical issues and leading team training to boost performance. Committed to enhancing customer satisfaction and campaign efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Assistant - Voice Automation & Campaign
Rocket Learning
Bangalore
04.2024 - Current
- Led end-to-end execution of automated voice-calling campaigns, including campaign setup, testing, scheduling, monitoring, and performance optimization.
- Conducted comprehensive pre-launch testing of each campaign to identify and resolve issues related to audio flow, scripts, and system integrations, ensuring seamless deployment.
- Diagnosed and resolved technical and operational campaign issues, ensuring consistent service quality and minimizing downtime.
- Utilized and managed multiple communication platforms, including Acetone, Servetel, Knowlarity, ElevenLabs AI, and Connectly.ai, for large-scale campaign execution.
- Collaborated with cross-functional teams to enhance campaign efficiency, aiming to reduce call failure rates and improve overall performance.
- Developed multilingual call scripts in Hindi, Punjabi, and Marathi to align with campaign objectives and target audience needs.
- Produced high-quality, multilingual voice content using advanced AI tools, ensuring clarity, natural tone, and message accuracy.
Team Leader – Customer Support
Rocket Learning
Bangalore
10.2023 - 03.2024
- Earned a promotion within 5 months in recognition of strong performance, reliability, and emerging leadership capabilities.
- Led training and onboarding for new team members, enhancing understanding of communication scripts, operational processes, and system workflows.
- Monitored live customer interactions, ensuring quality and compliance with organizational standards, and provided feedback for continuous improvement.
- Supported team members in achieving daily productivity and quality targets, fostering a collaborative environment.
Outbound Executive
Rocket Learning
Bangalore
05.2023 - 09.2023
- Resolved customer inquiries and issues, contributing to high first-call resolution rates and strong customer satisfaction.
- Managed high-volume inbound and outbound calls, ensuring adherence to communication scripts and quality assurance standards.
- Maintained detailed and accurate call documentation and followed established escalation procedures to ensure timely resolution.
Education
BBA - Marketing
RK Desai College of Commerce And Management
Vapi06-2023
HSC - Commerce
St Mary's School
Vapi06-2020
Skills
- Automated campaign execution
- Voice content production
- Multilingual script development
- Performance optimization
- Cross-functional collaboration
- Call monitoring and feedback
- Team training and onboarding
- Customer support
- Workflow optimization
- Reporting and documentation
Languages
English
Native
Native
Hindi
Proficient (C2)
C2
Malayalam
Proficient (C2)
C2
Gujarati
Advanced (C1)
C1
Certification
Google Digital Marketing and Ecommerce Professional Certificate
Timeline
Operations Assistant - Voice Automation & Campaign
Rocket Learning
04.2024 - Current
Team Leader – Customer Support
Rocket Learning
10.2023 - 03.2024
Outbound Executive
Rocket Learning
05.2023 - 09.2023
BBA - Marketing
RK Desai College of Commerce And Management
HSC - Commerce
St Mary's School