Suraj Naskar
Kolkata
Summary
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Overview
9
9
years of professional experience
Work History
Supply Chain Analyst
Tata Consultancy Services
Kolkata
11.2021 - Current
- Senior procurement analyst specializing in global sourcing, Order to cash procedure and risk management with over 4 years of experience.
- Proven track record of reducing costs while maintaining quality standards across multi-million dollar contracts.
- Expert in using advanced data analytics tools for market trend analysis, leading teams toward innovative solutions, and driving continuous improvement initiatives.
- Taking B2B calls on a daily basis through CCSP for enhancing the business.
- Managed order processing and invoicing using approved systems.
- Coordinated with sales and logistics teams to ensure timely delivery.
- Analyzed customer accounts to resolve billing disputes and discrepancies.
- Facilitated communication between departments to streamline order fulfillment.
- Coordinated with customers to ensure accurate invoicing, timely payments, and resolution of disputes.
- Monitored incoming payments against open invoices, identified discrepancies, and followed up as necessary.
Claims Analyst
Sunknoledge Inc
09.2019 - 09.2021
- Experienced claims associate in the US health insurance industry.
- Proven track record in managing a high volume of insurance claims, demonstrating a strong focus on customer service and meticulous attention to detail.
- Attended calls for claims resolution with the customer on daily basis.
Customer Service Associate
Concentrix Daksh India Private Limited
09.2017 - 04.2019
- Dynamic Customer Service Associate with needful experience enhancing customer satisfaction and loyalty.
- Proven track record in resolving issues, boosting business renewals, and training staff.
- Strong problem solver with exceptional communication skills.
Education
M.sc -
University of Calcutta
01-2016
B.sc -
Asutosh College
01-2014
Skills
- Customer Service
- IQMS
- SAP S4 Hana
- SAP Ariba
- Office 365
- Sales
- Service Desk Analysis
- Payment and Collections
Personal Information
Date of Birth: 08/09/93
Languages
English
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Timeline
Supply Chain Analyst
Tata Consultancy Services
11.2021 - Current
Claims Analyst
Sunknoledge Inc
09.2019 - 09.2021
Customer Service Associate
Concentrix Daksh India Private Limited
09.2017 - 04.2019
M.sc -
University of Calcutta
B.sc -
Asutosh College