Suraj Pasi
Mumbai
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Associate Technical
Teleperformance Business Services India Ltd.
Mumbai
04.2022 - 08.2025
- Managing day-to-day operations, including handling emails, distributing work among teams, and resolving errors efficiently
- Skilled in maintaining and managing Management Information Systems (MIS), conducting team meetings on platforms like Teams, and providing guidance to ensure smooth workflow
- Adept at client handling, addressing their needs, and overseeing order processing and billing processes to ensure accuracy within timeliness
- Focused on optimizing team performance and ensuring operational efficiency across multiple functions
Epicenter Technologies Pvt. Ltd.
09.2019 - 01.2020
- Sales ( Demat A/c Opening )
Sales Marketing Executive
Jenburkt Pharmaceuticals Pvt. Ltd.
03.2018 - 07.2018
- Representing medicines
Crystal art
08.2015 - 03.2016
- Cold Calling Sales and Marketing.
Education
Advance Diploma - Safety Management
NIIFS Institute ( Govt. Recognized )
06.2017
Bachelor of Arts -
Mumbai University
01.2016
Higher Secondary Certificate Examination -
Pune Board
02.2012
Secondary School Certificate Examination -
Pune Board
03.2010
Skills
- MS Office
- Advance Excel 2013
- Good Telephone Etiquette
- Performance optimization
- Time management
- Verbal communication
- Communication
- Management information systems ( MIS )
- SAP Knowledge
- Client Handling
- Team coordination
- Operational efficiency
- Sales techniques
- Team management
- Error resolution
- Multitasking
- Data management
- Problem-solving
- Customer service
Hobbies and Interests
- Reading
- Listening Music
- Playing chess
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 03/24/1994
- Nationality: Indian
- Marital Status: Single
Certification
- Employee Of the Year at teleperformance Pvt. Ltd.
Timeline
Customer Service Associate Technical
Teleperformance Business Services India Ltd.
04.2022 - 08.2025
Epicenter Technologies Pvt. Ltd.
09.2019 - 01.2020
Sales Marketing Executive
Jenburkt Pharmaceuticals Pvt. Ltd.
03.2018 - 07.2018
Crystal art
08.2015 - 03.2016
Advance Diploma - Safety Management
NIIFS Institute ( Govt. Recognized )
Bachelor of Arts -
Mumbai University
Higher Secondary Certificate Examination -
Pune Board
Secondary School Certificate Examination -
Pune Board
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