Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Hi, I’m
Suraj Rana
NEW DELHI
Summary
Overview
1
year of professional experience
1
Certification
Work History
Radisson Blu MarinaNew Delhi
Guest Service Associate
07.2022 - Current
Job overview
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
- Maintained neat and orderly Restaurant area to uphold hotel standards.
- Handled Guest inquiries and suggestions courteously and professionally.
- Managed over 130 guest per day during breakfast operation.
ITC Fortune Select Global, Gurgaon
Industrial Trainee
12.2021 - 06.2022
Job overview
- Worked in various Department during training Period.
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes.
Education
YMCA New Delhi, Jai Singh Road Marg
Diploma In Hotel And Catering Management
06.2022
University Overview
Delhi UniversityNew Delhi, India
Bachelor of Arts
06.2017
University Overview
CBSENew Delhi, India
Intermediate
06.2014
University Overview
CBSENew Delhi, India
Matriculation
06.2012
University Overview
Skills
- Team player
- Working under pressure
- Guest Service and Assistance
- Local Amenities Knowledge
- Identifying Customer Needs
Certification
National Cadet Corps (N.C.C)
2014-2016
- C certificate Holder
Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Nepali
Upper intermediate (B2)
Photography
Photography
• Select and assemble proper equipment, and choose settings.
• Properly light subjects using artificial or natural lighting and using flashes where necessary.
• Determine desired images and compositions and choose equipment, props, settings and lighting to achieve desired results.
• Retouch, resize and enhance images as needed using photography software.
Declaration
Declaration
I solemnly declare that the information stated above is true and correct to the best of my belief.
Timeline
Guest Service Associate
Radisson Blu Marina
07.2022 - Current
Industrial Trainee
ITC Fortune Select Global, Gurgaon
12.2021 - 06.2022
YMCA
Diploma In Hotel And Catering Management
Delhi University
Bachelor of Arts
CBSE
Intermediate
CBSE
Matriculation
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