Suraj Sanjay Gothane
Pune
Summary
Experienced in managing and maintaining cloud resources, ensuring optimal performance and reliability for business operations. Designed and deployed cloud infrastructure while providing technical support for LAN and desktop services, resolving issues related to security and network connectivity. Proficient in Windows installations and configurations, with a focus on enhancing user experience through efficient resource management. Skilled in utilizing various software tools to streamline processes and improve operational performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Version Tech
desktop support engineer
Pune
12.2024 - Current
- Diagnosed and resolved technical issues for customers and internal teams, including hardware, software, and network problems.
- Provided technical assistance to customers, addressing inquiries and ensuring satisfaction.
- Conducted root cause analysis to identify issues, preventing recurrence and enhancing system reliability.
- Created and maintained documentation, including troubleshooting guides and internal knowledge bases.
- Monitored system performance, proactively resolving potential issues before escalation.
- Delivered technical support for software applications, hardware devices, and network infrastructure.
- Communicated complex technical information clearly to both technical and non-technical audiences.
Technical Support Engineer
Bajaj Allianz
Pune
01.2022 - 07.2022
- Provided support in LAN services and desktop services for efficient operations.
- Resolved technical issues related to security and network connectivity.
- Monitored internet access and ensured optimal functionality.
- Conducted Windows installations and configurations to meet user requirements.
- Operated a variety of machinery and tools safely and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
Education
BCA - Bachelor computer application
SNBP College
Maharashtra01.2021
12th -
Maharashtra State Board
New Arts Commerce And Science Collage01-2015
10th -
Central Borad Secondary Education
PM SHRI KENDRIYA VIDYALAYA No.101-2013
Skills
- Cloud infrastructure management
- Technical support and troubleshooting
- Windows configuration expertise
- Resource and security management
- Version control with Git and GitHub
- Continuous integration practices
- Container orchestration techniques
- Infrastructure as code implementation
- Cloud services administration
- Operating systems proficiency
Certification
- Advanced Computing Training School, B300260, 9001-2008
- Jetking, -1415009071, Certified Hardware and Networking Engineer
- Empower World of Learning and Development Institute, 9001-2015
- Vishwakarma Institute of Management, Soft Skill Development certification
- National Council for Vocational Training, 1627231470, Computer Hardware, and Network Maintenance
Personal Information
Date of Birth: 01/06/97
Timeline
Version Tech
desktop support engineer
12.2024 - Current
Technical Support Engineer
Bajaj Allianz
01.2022 - 07.2022
BCA - Bachelor computer application
SNBP College
12th -
Maharashtra State Board
10th -
Central Borad Secondary Education
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