SURAJ SHARMA
Operation Support
New Delhi,DL
Summary
Experienced with a demonstrated history of working in the information technology and services industry.
Ability to support and sustain a positive work environment that fosters team performance; possesses strong communication and relationship management skills. Proficiency in monitoring various operations and maintaining long-term customer relationships through the provision of high quality service. Excellent communication and people management skills with the ability to lead multi-skilled teams. Skilled in E-commerce, Sales, Customer Relationship Management (CRM), Sales Operations, website designing.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
17
17
Certifications
1
1
Language
Work History
Operation Support
Feedback Highways OMT Pvt. Ltd
Gurugram
12.2019 - Current
- Rendering prompt support to resolve end-user access on the company portal
- Training new employees on job functions and about the company portal
- Generating sales-related & MIS reports using advanced Excel spreadsheets
- Engaged in maintaining FASTag MIS, allocation, reallocation & reconciliation
- Provided primary customer support to internal and external clients
- Managing MIS and data analysis team performing data acquisition & extraction, data analysis (quantitative & qualitative) and data presentation & reporting
- Mapping key areas in business process improvement and rendering support in performance related issues
- Involved in processing data involving sanity, completeness & logical checks on data
- Offering strong reporting & analytical information support to the management team
- Facilitating automation of manual reporting by providing ad-hoc support for automation & deep analysis as per requirements
Branch Head
Outdoor India Pvt. Ltd
New Delhi, DL
05.2015 - 12.2019
- Worked as a Branch Senior Sales Executive, dealing with sales, purchase, managing orders, delivery, account handling, and team lead.
- Updated daily MIS reports (daily, weekly, monthly) and reviewed the data to improve KPIs
- Ensured timely service delivery as per the contractual agreement with client
- Ensured optimum resource utilization with continuous skill set up gradation of the team members
- Closely examined the complaints and offered prompt solutions to resolve the same
Admin Head
Wheelspin Tech Pvt. Ltd
Gurugram
10.2014 - 05.2015
- Worked as Admin head and used to handle developer team, test and report app bugs and issues, new feature suggestions etc.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Education
Bachelor's Degree -
Himalayan Garhwal University
04.2015 - 04.2017
Diploma - Digital Marketing
Vidya
New Delhi 02.2021 - 07.2021
Diploma - Web Development
Oxford Software Institute
06.2017 - 12.2017
Skills
Project Management
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