Suraj Singh
Business Development (BD) Associate
Porvorim
Summary
Dynamic BD Associate with a proven track record at Delta Corp Limited, excelling in VIP guest relations and driving loyalty through exceptional service. Skilled in sales lead generation and issue resolution, I effectively manage high-profile accounts, ensuring seamless experiences and enhancing client satisfaction. Proficient in Microsoft Office, I deliver results that exceed expectations.
Overview
4
4
Languages
1
1
Certification
3
3
years of professional experience
Work History
BD ASSOCIATE
DELTA CORP Limited
04.2025 - 01.2026
- Assisting with the coordination of VIP events and functions, such as private parties or exclusive gaming events.
- Providing VIP guests with information on amenities and services.
- Monitoring VIP guest accounts and providing updates to the VIP Services team on guest activity.
- Assisting with the processing of VIP guest requests, such as restaurant reservations, transportation arrangements, and hotel accommodations.
- Maintaining accurate records of VIP guest activity and ensuring that guest preferences are noted in their profiles.
- Communicating with other departments to ensure that VIP guests receive seamless service.
- Build and maintain positive relationships with VIP guests, ensuring their loyalty.
- Delivered exceptional service to VIP clients, enhancing satisfaction rates.
- Managed high-profile accounts, driving repeat business and loyalty.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
CUSTOMER SERVICE ASSOCIATE
Lodha Group
07.2023 - 11.2024
- Identify potential customers and generate sales leads.
- Achieve monthly/quarterly sales targets as set by the organization.
- Upsell or cross-sell products/services when appropriate.
- Managed high-volume customer inquiries, ensuring timely and accurate responses to meet service level agreements (SLAs).
- Identified and escalated priority issues to the appropriate departments for swift resolution.
- Maintained a thorough understanding of company products and services to provide accurate information to customers.
- Processed returns, exchanges, and refunds in compliance with company policies.
Education
Bachelor of Science - Information Technology
University of Mumbai
MumbaiHigher Secondary School Certificate - PCMB (Science)
SST College of Arts and Commerce
MumbaiSecondary School Certificate - undefined
Jindal Vidya Mandir
MumbaiSkills
Strong client relations
Quick Judgement & Decision Making
Good Communication Skills
Microsoft Office (Word, Excel, Pp)
Sales lead generation
Issue resolution
Certification
RSCIT in Information Technology, 2021, Vardhaman Mahaveer University
Disclaimer
I hereby declare that above information furnish by me is true to the best of my knowledge and nothing is false.
Timeline
BD ASSOCIATE
DELTA CORP Limited
04.2025 - 01.2026
CUSTOMER SERVICE ASSOCIATE
Lodha Group
07.2023 - 11.2024
Secondary School Certificate - undefined
Jindal Vidya Mandir
Higher Secondary School Certificate - PCMB (Science)
SST College of Arts and Commerce
Bachelor of Science - Information Technology
University of Mumbai