Suraj Thakur
New Delhi
Summary
Assistant manager with over 11 years of experience in client reporting, client services, audit, and accounting. Proven track record of enhancing client satisfaction and streamlining reporting processes. Committed to continuous learning and professional development, ready to contribute effectively in a dynamic organization.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Assistant Manager
Genpact India Pvt Ltd
Noida
03.2021 - Current
- Handled CTM team and managed 22-person team day-to-day operations.
- Prepared budget vs spend files and plan change files per customer.
- Extracted budget and payment reports from Salesforce for accurate reporting.
- Updated volume forecasts and closed out contracts each cycle.
- Completed variance analysis between estimated budgets and actual performance outcomes.
- Created budgets and elements for new product and package launches.
- Ran quarterly close activities and processed monthly contractual payments reconciliation.
- Reconciled 4 cost centres and validated journal entries monthly.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Attended customer calls with NAE sales team for each customer.
Analyst
Accenture India Pvt Ltd
Noida
02.2017 - 07.2020
- Compile monthly expense commentaries covering trends, variances, and management insights.
- Build and maintain forecasting models for scenario analysis and business planning.
- Use advanced Excel functions to reshape large datasets for reporting.
- Track headcount, capital expenditure, and departmental spending against budgets.
- Prepare presentations and reports for senior management and key stakeholders.
- Produce budget trend reports for all suppliers and cost lines.
- Analyse budgets alongside forecasted volume for each supplier cost.
Process Associate
Genpact India Pvt Ltd
Noida
02.2015 - 01.2017
- Working in OTC (Order to Cash) cycle for Trade pay & Deduction on SAP Application.
- Handling sales admin work & identify the deduction, coding for deduction, find the backup of customer & review on it.
- Send the bill back to customer if deduction is not valid or make the payment for valid deduction.
- Creating NIF (New Item Form), Contract & Price change on customer portal or MS-Excel Through different documents provided by CCM(customer category manager) such as Authorization list, sells story & PCPL(product catalog price list).
Education
BACHELORS OF COMMERCE -
Delhi University
New Delhi, India08.2013
Skills
- FPNA
- R2R
- OTC
- SLA Management
- Operation Management
- MIS
- SAP
- Power BI
- Excel
- Accounts Reconciliation
- Time Management
- Client Reporting
- Salesforce
- Data Analyst
- Leadership
- Team Player
- Blackline
- Power BI
- Team management
Certification
Lean Digital & Green Belt Tested and Certified, 2021-03-01, Lean Digital & Green Belt Tested and Certified also given many lean and GB ideas which got implemented in the process
Custom Section
- Silver Award, 2021-03-01, Genpact India Pvt Ltd, Two Times Awarded By Client For Accuracy and Punctuality
- Bronze Award, 2017-02-01, Accenture India Pvt Ltd, Bronze Award By Process For Consistent Performance
Websites, Portfolios and Profiles
https://linkedin.com/in/suraj-thakur-85949b176
Timeline
Assistant Manager
Genpact India Pvt Ltd
03.2021 - Current
Analyst
Accenture India Pvt Ltd
02.2017 - 07.2020
Process Associate
Genpact India Pvt Ltd
02.2015 - 01.2017
BACHELORS OF COMMERCE -
Delhi University