SURAJIT SATPATHY
Bangalore
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
9
9
years of professional experience
Work History
EUC Engineer L2
Fidelis Corporate Solution PVT LTD (Client:NTT DATA)
2022.08 - 2022.08
- Hands-on experience in Service Now ticket management tool Responsible for providing high-quality technical support to users, addressing their queries and concerns effectively
- Handling and troubleshooting escalated tickets with relevant teams
- Performed remote troubleshooting using RAS tools like LogMeIn Rescue, Beyond-trust Remote Support & MS Teams
- Manage file-sharing permission to monitor shared mailbox quotas and access
- Providing and modification of shared mailbox and Share-point access to users
- Handling Outlook and Mailbox-related issues
- Installing, configuring modifying of MFA account
- Taking care of corporate users' Onboarding and Off-boarding
- Troubleshoot O365, Symantec End Point, VPN, and related issues
- Good working knowledge in Office O365 management Providing & modifying licenses to O365 users.
- Good knowledge of Citrix profile creation and Citrix application access
- Demonstrated ability to analyze and troubleshoot issues with Citrix environment
- Checking whether the machine is reporting to the SCCM console or not
- Using SCCM pushing software to users' Machines
- Sound Understanding of TCP/IP and networking concepts
- Hands-on experience in basic network troubleshooting Knowledge of working Asset Management Experience in Account lockout troubleshooting Good knowledge of recovering deleted emails
- Providing support on One Drive issues (Recover resigned user One Drive)
- Configuring and troubleshooting network printers
- Coordinating with cross-functional teams, including product development teams and other internal departments for critical issues and ensuring timely resolutions
- Act as Team leads and share technical knowledge with teammates taking feedback
- Comfortable working in APAC, EMEA & LATAM time zone, as per business requirements.
Desktop Support Engineer
Stratosphere IT Services Pvt. Ltd (Client:TCS)
2021.11 - 2022.07
- Worked on Ticketing tool ServiceNow
- Provided Technical support to end users via chat and email
- Utilized ServiceNow to Log incidents and service requests and maintain relevant records
- Categorized and recorded reported queries and provide solutions
- Addressed issues as per Knowledge Article
- Provided support on users' One Drive issues and resolved issues related to Windows login internet access, and VPN access
- Set up and troubleshot email access on Android & IOS mobile
- Utilized remote access tools such as Teams for Business to resolve issues
- Resolved issues regarding Windows administration (group adds/removes, account modification, MFA reset)
- Ensured that the system is compliant with security parameters
- Resolved basic network-related issues
- Escalated, if needed, unresolved problems to a higher level of support
- Consistently meet clients' Service Level Agreements
- Collaborating with internal departments to ensure that IT needs are met.
Desktop Support Engineer
Impact Info-tech Pvt Ltd (Client: IBM)
2020.07 - 2021.08
Desktop Support Engineer
ORIENT TECHNOLOGIES PVT LTD (Client: IBM)
2019.06 - 2020.05
Desktop Support Engineer
Dynacons Systems Solutions Ltd (Client: IBM)
2018.08 - 2019.05
Customer Support Engineer
Creative Info - Link Pvt Ltd (Client: RICOH India)
2017.08 - 2018.06
Desktop Support Engineer
ITCONS E-Solutions Private Limited (Client: RICOH India)
2016.11 - 2017.06
Desktop Support Engineer
APEX Services (Client: WIPRO)
2013.05 - 2016.10
Education
B.C.A -
Punjab Technical University
Odisha2012
CHSE -
Sri Aurobindo +2 Science
Odisha2009
HSC -
Saraswati Shishu Vidya Mandir
Odisha2007
Skills
- Teamwork and Collaboration
- Root Cause Support
- Support End-Users
- Tracking and Documentation
- Incident Management
- Network Troubleshooting
- Performance Optimization
- Remote System Analysis
- Fixing Malfunctions
- Problem-Solving
- Multitasking Abilities
- Organization and Time Management
KNOWLEDGE ON TOOLS
SERVICE NOW
BMC REMEDY
Active Directory
Microsoft O365
Hobby & Personal Interest
Playing Outdoor Games
Exploring new places & Foods
Gardening
Volunteering
Timeline
EUC Engineer L2
Fidelis Corporate Solution PVT LTD (Client:NTT DATA)
2022.08 - 2022.08
Desktop Support Engineer
Stratosphere IT Services Pvt. Ltd (Client:TCS)
2021.11 - 2022.07
Desktop Support Engineer
Impact Info-tech Pvt Ltd (Client: IBM)
2020.07 - 2021.08
Desktop Support Engineer
ORIENT TECHNOLOGIES PVT LTD (Client: IBM)
2019.06 - 2020.05
Desktop Support Engineer
Dynacons Systems Solutions Ltd (Client: IBM)
2018.08 - 2019.05
Customer Support Engineer
Creative Info - Link Pvt Ltd (Client: RICOH India)
2017.08 - 2018.06
Desktop Support Engineer
ITCONS E-Solutions Private Limited (Client: RICOH India)
2016.11 - 2017.06
Desktop Support Engineer
APEX Services (Client: WIPRO)
2013.05 - 2016.10
B.C.A -
Punjab Technical University
CHSE -
Sri Aurobindo +2 Science
HSC -
Saraswati Shishu Vidya Mandir
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