B S Ziyaulla
Hindupuram
Summary
to work on difficult projects in a highly competitive global workplace that will provide both job satisfaction and consistent professional advancement.
Overview
13
13
years of professional experience
6
6
Languages
7
7
years of post-secondary education
Work History
L2 EUC Engineer
NTT DATA GLOBAL SERVICES
09.2022 - Current
- ACTIVE Directory: Using the AD tool to create a user account in Active Directory Including users OUs, establishing DNS for the items that users access, Using the AD tool to add users to domains, granting users the necessary permissions, and managing the domain controllers
- Manage and support Office 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive
- Fixing problems with Citrix, Outlook, WMS, AS400, Putty, SCCM, MDM, Citrix Receiver, Xen App Citrix, Oracle EBS, DMS, AMS, WMS, MAIMS, Snowflake, etc
- OFFICE 365 Admin: Assisting users with end-to-end Office 365 problems, such as adding and creating distribution lists, creating SharePoint links, converting mailboxes to shared mailboxes, mailflow issues, etc
- CITRIX: establishing new joiner profiles, deleting user profiles, Terminating sessions, connecting via RDP to the Citrix server, and adding the application to Citrix at the user's request, monitoring the Traffic of citrix servers and switching the users to another server.
Incident Management Analyst II and Senior Technical Support
ARROW ELECTRONICS
09.2018 - 09.2022
- Working on active directory issues like password reset, account unlock, Account Disabled, Account enable
- Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end user
- Resolving Java related issue like application blocked and software repair
- Incident management is the overall process starting from logging incidents to resolving them
Senior Technical Support and Incident Management Analyst
VODAFONE INDIA SERVICES PVT LTD
04.2015 - 09.2018
- Working on active directory issues like password reset, account unlock, Account Disabled, Account enable
- Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end user
- Incident management is the overall process starting from logging incidents to resolving them
DLP Incident Management
Honeywell Technologies Solution LAB
08.2013 - 03.2015
- Installing the software’s in users system like VM ware and visual studio, MS office, Acrobat, MATLAB, SQL SERVER 2005 2010 2008 and 2012 OS
- Assigning the installation tickets to Engineers and monitoring the pending incidents status
- Troubleshooting product issues, including identifying, isolating, and documenting software defects
Region Project Coordinator and Service Delivery Supervisor
WIPRO INFOTECH
08.2011 - 08.2013
- Maintaining the Project, Submitting the reports With Daily update to Regions OPS Manager and confirming the Delivery of material at Customer site
- Aligning the Eng for hardware and software installation like Desktop, server, printer, blade server
- Closing the Project on TAT time and completing the installation within norms
Education
B. com -
S.D.G.S College
01.2006 - 01.2009
BCA - undefined
Jan Shiksha Sansthan
01.2005 - 01.2006
NAC - undefined
National Academy College
01.2004 - 01.2005
Diploma - undefined
Polytechnic College
01.2002 - 01.2004
X standard - undefined
Z P H School
MBA - IT And Finance
Mangalam School of Business Management
New Delhi, India 04.2001 -
Skills
C
C
Windows 9X
Windows XP
Windows 7
Windows 8
Windows 10
Windows 11
OFFICE 365 ADMIN CENTER
AZURE
Microsoft Defender
Technical reporting
Timeline
L2 EUC Engineer
NTT DATA GLOBAL SERVICES
09.2022 - Current
Incident Management Analyst II and Senior Technical Support
ARROW ELECTRONICS
09.2018 - 09.2022
Senior Technical Support and Incident Management Analyst
VODAFONE INDIA SERVICES PVT LTD
04.2015 - 09.2018
DLP Incident Management
Honeywell Technologies Solution LAB
08.2013 - 03.2015
Region Project Coordinator and Service Delivery Supervisor
WIPRO INFOTECH
08.2011 - 08.2013
B. com -
S.D.G.S College
01.2006 - 01.2009
BCA - undefined
Jan Shiksha Sansthan
01.2005 - 01.2006
NAC - undefined
National Academy College
01.2004 - 01.2005
Diploma - undefined
Polytechnic College
01.2002 - 01.2004
MBA - IT And Finance
Mangalam School of Business Management
04.2001 -
X standard - undefined
Z P H School
Languages
English
Hindi
Telugu
Kannada
Tamil
Urdu
Awards
- Selected for Basic Leadership Camps in Cricket
- In Wipro Selected As Star OF the Month Award
- Selected Twice for the NTT Data Best Employee Award
Playing Cricket
participated in state level tournament, i have successfully scored 50 in crucial time
Personal Information
- Willing To Relocate: anywhere in overseas
- Passport Number: M0835238
- Father's Name: B.S Basheer Sab
- Date of Birth: 06/05/86
- Gender: Male
- Nationality: Indian (Muslim)
- Marital Status: married
Awards
- Selected for Basic Leadership Camps in Cricket
- In Wipro Selected As Star OF the Month Award
- Selected Twice for the NTT Data Best Employee Award
Playing Cricket
participated in state level tournament, i have successfully scored 50 in crucial time