SURAJ KUMAR JHA
New Delhi
Summary
Dynamic team leader with expertise in process improvement, conflict resolution, and customer service. Proven ability to enhance workflows and drive team performance, resulting in increased customer satisfaction and operational efficiency.
Overview
1
1
Language
7
7
years of professional experience
Work History
Team Leader
HDB FINANCIAL SERVICES PVT LIMITED
NOIDA
11.2025 - Current
- Facilitated communication between team members and management.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Conducted regular performance reviews to assess individual team member progress.
- Reviewed completed work to verify consistency, quality, and conformance.
- Collaborated with other departments to ensure alignment of goals across teams.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
Team Leader
COLLMAN SERVICES PVT LIMITED
NOIDA
11.2024 - 11.2025
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Resolved conflicts within the team to maintain a positive work environment.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Led team to execute daily operational tasks effectively.
- Implemented process improvements to enhance efficiency.
Team Leader Manager
ISON EXPERIENCE BPO PVT LIMITED
NOIDA
02.2020 - 11.2024
- Coordinated training programs for new team members and facilitated ongoing staff development to enhance team capabilities.
- Implemented process improvements that streamlined departmental workflows and reduced inefficiencies.
- Facilitated team meetings to align on goals and collaboratively address challenges, fostering a supportive team environment.
- Maintained documentation of processes and procedures for reference and training.
- Organized team meetings to discuss progress and challenges.
Education
Some College (No Degree) - FINANCIAL ACCOUNTING
R N COLLEGE PANDAUL
MADHUBANI03-2021
Skills
- Team management
- Process improvement
- Workflow optimization
- Data analysis
- Performance evaluation
- Goal alignment
- Daily workflow improvement
- Shift scheduling
- Client service
- Customer service
- Conflict resolution
- Problem solving
- Documentation and reporting
- Communication skills
- People management
Languages
English
Proficient (C2)
C2
Timeline
Team Leader
HDB FINANCIAL SERVICES PVT LIMITED
11.2025 - Current
Team Leader
COLLMAN SERVICES PVT LIMITED
11.2024 - 11.2025
Team Leader Manager
ISON EXPERIENCE BPO PVT LIMITED
02.2020 - 11.2024
Some College (No Degree) - FINANCIAL ACCOUNTING
R N COLLEGE PANDAUL