Suraj RajeshRao Gavle
Ahmedabad
Summary
Accomplished leader with expertise in sales analysis and customer service strategies, honed at Vodafone Idea Pvt Ltd. Proven track record in enhancing team performance and driving sales productivity. Skilled in effective communication and relationship building, with a focus on strategic decision-making and innovative problem-solving to achieve organizational goals.
Motivated Team Leader with a background in Sales Operations. Experience involves overseeing sales teams, coordinating sales strategies, and managing operational tasks to improve efficiency. Strengths include strong leadership skills, strategic planning abilities, and proficiency in fostering team collaboration. Past roles have resulted in improved team performance and increased sales productivity.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
4028
4028
years of post-secondary education
1
1
Certification
Work History
Team Leader, Sales Operations
Vodafone Idea Pvt Ltd
Ahmedabad
09.2022 - 02.2025
- Analyzed sales data to identify trends and support strategic decision-making.
- Developed training materials for onboarding new team members effectively.
- Managed scheduling of team meetings and ensured agenda alignment with goals.
- Supported implementation of new sales tools and technology for improved productivity.
- Developed strategies for improving customer service standards and increasing sales productivity.
- Tracked inventory levels and placed orders as needed to maintain optimal stock levels.
- Monitored staff performance and provided feedback on areas of improvement.
- Collaborated with other departments to ensure smooth workflow processes across the organization.
- Conducted regular performance reviews with team members to assess strengths and weaknesses.
- Coached team members on best practices for achieving success in their roles.
- Resolved customer complaints quickly and efficiently.
- Developed methods for tracking progress against goals set by management.
- Provided daily direction and guidance to team members in Sales Operations.
- Provided technical support when necessary to resolve system issues or errors.
Operation Tools Marketing Manager
Patel Surgicals Ltd
Ahmedabad
08.2020 - 07.2022
- Developed and executed integrated marketing campaigns across digital and traditional channels.
- Managed social media presence, creating engaging content to enhance brand visibility.
- Conducted market research to identify trends and inform marketing strategies.
- Oversaw budget allocation for marketing activities ensuring effective resource management.
- Established relationships with vendors to support promotional initiatives and events.
- Built relationships with influencers in the industry for increased visibility.
Inbound and Outbound Warehouse Associate
Ageis
Ahmedabad
03.2018 - 07.2020
- Operated forklifts to transport goods within the warehouse.
- Received and inspected incoming shipments for accuracy and quality.
- Picked and packed orders efficiently for outbound shipping.
- Collaborated with team members to ensure timely order fulfillment.
- Assisted in training new associates on safety protocols and procedures.
Customer Care Executive
Naptol Pvt Ltd
Ahmedabad
01.2016 - 03.2018
- Assisted customers with inquiries and product information through various communication channels.
- Processed customer orders and managed returns efficiently to ensure satisfaction.
- Collaborated with team members to resolve complex customer issues effectively.
- Educated customers on product features and promotions to enhance experience.
- Maintained updated knowledge of products, services, and company initiatives for accurate support.
- Followed up with clients post-interaction to confirm resolution and satisfaction levels.
- Trained new hires on customer service protocols and company policies effectively.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Recorded details of all inquiries, complaints, and comments.
Education
B.Com{2nd Year} -
Aroma University Of Commerce
Ahmedabad Gujarat 05.2014 - 10.2016
S.T Joseph English Medium School
Ahmedabad Gujarat I P English Medium School
Ahmedabad Gujarat Skills
- Sales analysis
- Sales tools implementation
- Customer service strategies
- Performance reviews
- Team training
- Marketing strategy development
- Vendor relationship management
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Conflict resolution
- Teamwork and collaboration
- Program development
- Staff training
- Client communication
- Relationship building
- Team motivation
- Daily workflow improvement
- Task delegation
- Meeting facilitation
- Mentoring
- SMART goals
- Documentation and reporting
- Expectation setting
- Cash handling
- Flexible schedule
- Key performance indicators
- Client support
- Problem-solving
- Verbal and written communication
- Complaint resolution
- Call center operations
- Team Check-ins
- Employee training
- Telemarketing expertise
- Staff education and training
- Leadership
- Budget allocation
- Attention to detail
- Training development
- Microsoft Office Suite
- Customer relationship management (CRM)
- Inbound and outbound calling
- Banking operations support
- Live chat support
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Beginner (A1)
A1
Dutch
Beginner (A1)
A1
Telugu
Beginner (A1)
A1
Marathi
Beginner (A1)
A1
Certification
Done Full Computer Course From G.K.S{GENERAL KNOWLEDGE SOCIETY}..
Accomplishments
- I Have Got Award From Vodafone Idea Pvt Ltd For The Best Team Leader & To Achieve The Continuous Improvement & Target From The Elevant Team
Affiliations
- Sports and Physical Activities:
- Team Sports: Participating In Team Sports Cricket ,Football, Basketball, Volleyball) Demonstrates Teamwork, Discipline, And Time Management.
- Volunteering and Community Involvement:
- Volunteer Work: Highlighting your involvement in community service organizations (e.g., Habitat for Humanity, soup kitchens) demonstrates a commitment to social responsibility and teamwork.
- Fundraising Activities: Participating in fundraising events showcases marketing, communication, and organizational skills.
- Creative Arts: Hobbies like painting, writing, music, or drama demonstrate creativity, innovation, and potentially communication skills.
References
References available upon request.
Timeline
Team Leader, Sales Operations
Vodafone Idea Pvt Ltd
09.2022 - 02.2025
Operation Tools Marketing Manager
Patel Surgicals Ltd
08.2020 - 07.2022
Inbound and Outbound Warehouse Associate
Ageis
03.2018 - 07.2020
Customer Care Executive
Naptol Pvt Ltd
01.2016 - 03.2018
B.Com{2nd Year} -
Aroma University Of Commerce
05.2014 - 10.2016
S.T Joseph English Medium School
I P English Medium School