Accomplished HR Operations and E-commerce professional with a proven track record at Capgemini Technology Services India Limited, enhancing operational efficiency and employee satisfaction. Expert in SAP and SuccessFactors, with exceptional skills in process improvement and effective communication. Demonstrated leadership in driving results through innovative HR solutions and content strategies, significantly improving data accuracy and employee engagement.
• Planned technical and non-technical courses for UK based client company's employees by liaising with UK onshore team, trainers and employees
• Enrolled delegates into the planned courses and managing their learning accounts on MyHub/SuccessFactors application
• Created and oversaw Annual Learning Plan for delegates requiring the courses
• Booked Trainers, resources, equipments and rooms in client location of delivery via external vendors
• Managed tickets on ServiceNow tool and communicating with employees to resolve their concerns
• Maintained course completion records for delegates / employees so they would receive their certifications
• Communicated with clients over weekly meetings to understand their employees' course requirements and learning plans
• Built and maintained professional relationships with vendors and suppliers
Excel proficiency, Hands-on experience on SAP, SuccessFactors or MyHub, ServiceNow tool