Summary
Overview
Work History
Education
Skills
Timeline
Suravi Ghosh

Suravi Ghosh

Learn to Perform Process Specialist - HR Administration
Newtown, Kolkata ,West Bengal

Summary

Accomplished HR Operations and E-commerce professional with a proven track record at Capgemini Technology Services India Limited, enhancing operational efficiency and employee satisfaction. Expert in SAP and SuccessFactors, with exceptional skills in process improvement and effective communication. Demonstrated leadership in driving results through innovative HR solutions and content strategies, significantly improving data accuracy and employee engagement.

Overview

6
6
years of professional experience

Work History

HR Operations Resourcing Team

Capgemini Technology Services India Limited
2024.06 - Current
  • Generating contract / offer letter to new hires(client company employees) via SuccessFactors tool
  • Initiating Background check
  • Onboarding new hires on System and incorporating candidate details on SAP tool

HR Operations Payroll and Rewards

Capgemini Technology Services India Limited
2024.03 - 2024.06
  • Optimized payroll processing to ensure accuracy and timely disbursement of salaries
  • Managed benefits administration, including health insurance enrollment and other leave benefits as per the UK Payroll Policies on SAP
  • Processed Company Car, Market Supplement and other benefits for eligible employees

Learning and Development Specialist

Capgemini Technology Services India Limited
2022.04 - 2024.03

• Planned technical and non-technical courses for UK based client company's employees by liaising with UK onshore team, trainers and employees
• Enrolled delegates into the planned courses and managing their learning accounts on MyHub/SuccessFactors application
• Created and oversaw Annual Learning Plan for delegates requiring the courses
• Booked Trainers, resources, equipments and rooms in client location of delivery via external vendors
• Managed tickets on ServiceNow tool and communicating with employees to resolve their concerns
• Maintained course completion records for delegates / employees so they would receive their certifications
• Communicated with clients over weekly meetings to understand their employees' course requirements and learning plans
• Built and maintained professional relationships with vendors and suppliers

E-commerce Content Creator

Netscribes(India) Pvt.Ltd
2020.04 - 2022.04
  • Crafted dynamic content marketing pieces for Tata Cliq base to drive consumer awareness of brands.
  • Organized collected information to produce well-written articles.
  • Created quality content or description for clients website


E-commerce Content Analyst

Netscribes(India) Pvt.Ltd
2019.02 - 2020.04
  • Validated results and performed quality assurance to assess accuracy of data.
  • Validated content and images as per agreed specifications of client

E-Commerce Quality Analyst

Netscribes(India) Pvt.Ltd
2018.04 - 2018.10
  • Validated content and images as per agreed specifications of client
  • Defined and implemented quality initiatives to reduce risk.
  • Developed and maintained quality assurance procedure documentation.

Education

Bachelor of Science -

Calcutta University, Kolkata, India
2001.04 -
  • Completed College-level Coursework: UGC sponsored 1 year add-on certificate course on Industrial Chemistry, 2016

Higher Secondary -

PITTS MODERN SCHOOL, Gomia, Jharkhand
2001.04 -

Matriculation -

PITTS MODERN SCHOOL, Gomia, Jharkhand
2001.04 -

Skills

Excel proficiency, Hands-on experience on SAP, SuccessFactors or MyHub, ServiceNow tool

Timeline

HR Operations Resourcing Team - Capgemini Technology Services India Limited
2024.06 - Current
HR Operations Payroll and Rewards - Capgemini Technology Services India Limited
2024.03 - 2024.06
Learning and Development Specialist - Capgemini Technology Services India Limited
2022.04 - 2024.03
E-commerce Content Creator - Netscribes(India) Pvt.Ltd
2020.04 - 2022.04
E-commerce Content Analyst - Netscribes(India) Pvt.Ltd
2019.02 - 2020.04
E-Commerce Quality Analyst - Netscribes(India) Pvt.Ltd
2018.04 - 2018.10
Calcutta University - Bachelor of Science,
2001.04 -
PITTS MODERN SCHOOL - Higher Secondary ,
2001.04 -
PITTS MODERN SCHOOL - Matriculation ,
2001.04 -
Suravi GhoshLearn to Perform Process Specialist - HR Administration