Suravi Mukherjee

• Managing & leading group of Black Belts that resulted ~ $4.5 M hard saving and $1.8 M soft.
• Delivered $4M through Digital Transformation by implementing intelligent learning & Machine Learning (AIML) solutions to transform Finance & Accounting.
• Delivered $3.8M by improving working capital and spearheading P&L improvement programs for organizations, driving financial performance and growth.
• Researched & evaluated AI technology leading to improve accuracy rate by 30% for duplicate detection.
• Developed & implement in AI- based (GenAI) system to optimize F&A processes.
• Implemented data-driven decision-making processes, leading to more informed strategic choices and improved overall performance metrics.

• Lead global projects in cross-functional areas by LSS methodology, by improving operational efficiency with realized benefit of ~ $2.38 M/ year
• Improved operational cost through RPA implementation with annual savings of ~$1 M/ year
• Implemented process optimization strategy though Celonis resulting in 20% increase in efficiency & cost saving of $500
• LSS Program Set up : Setting up “LSS Certification Program” for Client & IBM
• Lead & spread headed Agile Program, RPA & Design Thinking program for NCR IBM region
• Successfully Transitioned onshore process single handedly
• Developed and executed strategic plans for business growth, resulting in increased revenue and market share.
• Cultivated strong relationships with stakeholders, improving overall satisfaction and trust in leadership capabilities

• Led Intercompany Master Black belt project saving ~$9M saving through re-engineering working with local and Global teams
• Designed & Implemented LSS Certification for India
• Mentored- 68+ Lean, 24-G B & 2- BB projects, 1- Master Black Belt.
• Improved team performance by providing comprehensive training and fostering collaborative work environment
• Implemented and developed operational standards, policies and procedures
• Provided strong leadership to enhance team productivity and morale

• Improved Student recruitment process from 58 % to 67% success rate
• Lead Six Sigma Green belt trainings Pan India
• Lead team 2 Green Belts
• Mentored 20- Lean, 9- GB & 1-Black Belt Projects.
• Managed risk effectively by implementing robust compliance procedures and conducting regular audits of internal controls.

• Improved Student recruitment process from 58 % to 67% success rate.
• Lead Six Sigma Green belt trainings Pan India.
• Lead team 2 Green Belts.
• Mentored 20- Lean, 9- GB & 1-Black Belt Projects
• Reduced costs, optimized resource allocation, and improved efficiency in managing projects.

• Lead domestic & international six sigma projects- with $4M saving
• Black Belt projects on Workflows, Repeat Calls, Edits, Defects reduction & Attrition
• Lead team of 5 Green Belt
• Mentored- 106 Lean, 16-GB & 5 – Black Belt projects
• Completed AHT Reduction, Unique Documentation Project across LOB's based on Six Sigma Methodology by saving ~ $95K for Global Tax
• Managed Ideation Platform for entire location leading to significant process improvement and savings
• Mentored- 32 Lean, 10- GB - projects
• Cross-trained existing employees to maximize team agility and performance.

• Lean Certification - Mentored and successfully closed Six Sigma project to decrease agent AHT from 10 to 2 minutes - saving~105/hours month
• Successful Onsite Health care process transition through use of – VSM
• FMEA & lean methodology.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.

•Lean Certification - Mentored and successfully closed Six Sigma project to decrease agent AHT from 10 mins to 2 mins. Thus, by saving ~105/hours a month.

•Successful Onsite Health care process transition through use of – VSM, FMEA & lean methodology.