Nihal Srivastava

Assistant Vice President

Deutsche Bank, DBOI

05.2019 - Current

Led the design and development of an Intelligent Incident Resolution System for ServiceNow Knowledge Base, significantly enhancing support efficiency through Generative AI (GenAI) capabilities.
Engineered a robust Retrieval-Augmented Generation (RAG) pipeline utilizing LangChain Expression Language (LCEL) for seamless orchestration of AI components.
Implemented semantic search by integrating all-miniLM-L-6-v2 embedding models with a Chroma Vector Database for efficient and relevant knowledge retrieval.
Optimized search precision by deploying a cross-encoder (ms-marco-MiniLM-L-6-v2) reranker to select the most relevant problem/solution chunks from the knowledge base.
Facilitated LLM integration for intelligent response generation, synthesizing concise and accurate answers from retrieved data to aid incident resolution.
Developed an agentic solution for automated problem incident management, enabling the system to intelligently search and retrieve exact solutions from KB articles based on user query intent.
Designed and launched a Streamlit UI chat assistant for intuitive user interaction, demonstrating real-time GenAI-powered knowledge delivery and improving user experience.
Spearheaded the Innovation stream in ITAO Governance, implementing AI/ML and Process Automation solutions that led to substantial cost savings and increased operational efficiency.
As a Chatbot Development Lead, responsible for the end-to-end design, development, and continuous improvement of enterprise chatbots, ensuring stakeholder satisfaction and content freshness (using Kore.AI).
Contributed as a Full Stack Developer to key feature development on the DaS Jupyter Hub Server, enhancing user productivity and data analytics capabilities across the organization.
Revamped DevOps release pipelines and Test Automation Frameworks, improving deployment frequency and code quality.