Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
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Suravi Patnaik

Suravi Patnaik

Account Director, Key Accounts
Bengaluru

Summary

Seasoned partnerships professional with domain expertise in Strategic Account Management, Partnerships, Enterprise Sales and Customer Relationship Management

Overview

6
6
years of professional experience
2
2
Certifications

Work History

Account Director, Key Accounts

Razorpay
08.2022 - Current

Account Director for the South charter.

  • Successfully managed a diverse portfolio comprising 45+ high-value investment and hybrid accounts.
  • Identified up-selling and cross-selling opportunities within the existing client base, leading to a 35% increase in product penetration within the first year.
  • Spearheaded cross-functional collaboration between Banking, Operations, Sales, Marketing, and Product development teams to design and launch revenue-generating initiatives.
  • Pioneered strategies for revenue generation, including the successful introduction of the 'Enterprise Plus' program, resulting in a 43% increase in overall revenue within the first year of its launch.

Business Head, West, Strategic Partnerships

Safexpay
09.2021 - 07.2022

Led the partnerships team for west and central region.

  • Led the design and execution of strategies to enhance key performance indicators that drove recurring revenue stream.
  • Achieved 55% month-on-month growth through a re-engineered strategic approach.
  • Targeted top 500 online merchants across industries for brand acceptance.
  • Responsible for driving online billings and throughput, increasing transactions with 10X growth month on month.

Alliance Manager – Online Business

Airtel Payments Bank
01.2019 - 08.2021

Responsible for strategic and tactical initiatives for revenue maximization.

And new business generation for the online segment.

  • Led acquisition of strategic large merchants and long-term partnerships for Wallet, UPI, and SBA acceptance.
  • Established strong collaboration with cross-functional teams and achieved 2-3X in wallet and SBA volume in 2 months.
  • Ensured high ROI to drive campaign effectiveness; Tracking and evaluating the channel impact.
  • Led the gift cards vertical handling 200+ brands.

Education

Post Graduate Programme in Management Practices - Business Strategy

The Vedica Scholars Programme For Women
New Delhi, India
04.2001 -

Bachelor of Arts - American And English Literature

Ravenshaw University
Odisha, India
04.2001 -

Skills

Account relationship management

Certification

Grandmaster product certification | Razorpay

Awards

Employee of the quarter | Safexpay: Awarded and recognized by the CEO and CBO for consistent dedication and hardwork and maximum closures in the quarter.

Customer Champion - CEO's Award | Razorpay: Awarded  by the MD for being the customer champion for all merchants in the hybrid portfolio.

Champion of Experience AM All Hands | Razorpay: Awarded by the VP of Sales for exceeding sales targets and ensuring merchant delight.

Rising Star Award | Airtel Payments: Awarded and recognized for new initiatives and changes in gift card segment by the Head of Alliances

Timeline

Grandmaster product certification | Razorpay

07-2024

Account Director, Key Accounts

Razorpay
08.2022 - Current

Business Head, West, Strategic Partnerships

Safexpay
09.2021 - 07.2022

Alliance Manager – Online Business

Airtel Payments Bank
01.2019 - 08.2021

Design Thinking for Innovation Certification | VSPW

03-2018

Post Graduate Programme in Management Practices - Business Strategy

The Vedica Scholars Programme For Women
04.2001 -

Bachelor of Arts - American And English Literature

Ravenshaw University
04.2001 -
Suravi PatnaikAccount Director, Key Accounts