Sangeeta Maggo
New Delhi
Summary
To drive professional growth and excellence through the effective application of interpersonal, communication, research, and analytical skills. Dedicated to continuous learning and implementing best practices to contribute to organizational success while advancing career development at every stage.
Overview
7
7
years of professional experience
2012
2012
years of post-secondary education
Work History
Business Development Executive
Avtar Tours & Travels
Delhi
01.2016 - 06.2019
- Drove client engagement and successfully closed sales in the travel sector, consistently meeting and exceeding monthly sales targets.
- Promoted a range of travel products, including vehicle rentals and tour packages, to a diverse client base.
- Onboarded new clients, building long-term relationships by addressing their specific travel and tour service needs.
- Managed the end-to-end sales process, ensuring seamless client experiences and fostering repeat business.
Dispute Analyst
FIS (Fidelity Information Services)
Delhi
08.2013 - 09.2015
- Managed dispute resolution by communicating with merchants and card members, adhering to FAIR guidelines to ensure fair outcomes.
- Provided effective conflict resolution strategies, achieving high levels of satisfaction for both merchants and cardholders.
- Led targeted outreach initiatives to support business objectives and resolve disputes efficiently.
MIS EXECUTIVE
American Express
Delhi
08.2012 - 04.2013
- Processed supplementary card requests, ensuring thorough documentation and compliance with KYC regulations.
- Upsold relevant financial products to existing customers, contributing to increased revenue.
- Coordinated cross-functional teams to streamline card application processes and improve efficiency.
Education
Post Graduate Diploma - Business Management (Finance & Marketing)
Management Education Research Institute (MERI)
Bachelor - Business Administration
International Management Centre, Guru Nanak Dev University
Standard 10th - undefined
M.C.L.S.BAL MANDIR
Standard 12th - undefined
M.C.L.S.BAL MANDIR
Skills
- Customer relationship management
- Lead generation
- Sales and marketing
- Business development and planning
- Team leadership
- Excellent listening skills
- Team collaboration
- Data Analysis & Reporting
- Dispute Resolution & Conflict Management
Accomplishments
- Received numerous certificates and awards for outstanding performance in internal dance competitions at school and college.
- Honored with the Heroes Award (Q3) for delivering exceptional service, achieving an 80% RTF (Right First Time) rate.
- Recognized as the Top Performer (Q1 2015) for achieving the highest RTF in dispute resolution.
- Passionate about music and have traveled extensively across India and internationally.
Timeline
Business Development Executive
Avtar Tours & Travels
01.2016 - 06.2019
Dispute Analyst
FIS (Fidelity Information Services)
08.2013 - 09.2015
MIS EXECUTIVE
American Express
08.2012 - 04.2013
Bachelor - Business Administration
International Management Centre, Guru Nanak Dev University
Standard 10th - undefined
M.C.L.S.BAL MANDIR
Standard 12th - undefined
M.C.L.S.BAL MANDIR
Post Graduate Diploma - Business Management (Finance & Marketing)
Management Education Research Institute (MERI)
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