Surbhi Saraf
Bhopal
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Taskus
Quality Analyst
Indore
04.2021 - Current
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Supervised production workers to identify areas in need of improvement for high-quality production.
- Collected samples during production and tested randomly to determine in-process product quality.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Monitored production operations for compliance with specifications and promptly reported defects.
Customer Service Associate
Teleperformance
Indore
01.2020 - 03.2021
- Responded to customer emails to answer questions about products and services.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Kept detailed records of customer interactions to track and resolve issues quickly.
Customer Service Specialist
Zomato
Bhopal
05.2019 - 12.2019
- Achieved high satisfaction rating through proactive one-chat resolutions of customer issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Executive
Teleperformance
Indore
01.2018 - 03.2019
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Provided company information and policies to customers upon inquiry and answered questions via email.
- Answered constant flow of customer mails with minimal wait times.
Education
Bachelor of Engineering - Computer Science
Bethel Higher Secondary School
Bhopal 06.2013 - 06.2017
Skills
Quality Support Specialist
undefinedAnimal care, Cooking , Fitness freak
A hobby is an activity that you enjoy doing in your spare time.
Timeline
Taskus
Quality Analyst
04.2021 - Current
Customer Service Associate
Teleperformance
01.2020 - 03.2021
Customer Service Specialist
Zomato
05.2019 - 12.2019
Customer Service Executive
Teleperformance
01.2018 - 03.2019
Bachelor of Engineering - Computer Science
Bethel Higher Secondary School
06.2013 - 06.2017
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