Surbhi Somanathe

• Supported exchange of feedback and communication between management and associates.
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Work for US mortgage process. On US Law Firm
• Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment
• Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.

• Promptly addressed concerns, complaints and inquiries to meet customer satisfaction.
• Worked for US based banking a credit card process.
• Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment
• Developed new sales opportunities through development and rollout of promotional plans
• Trained and supported new team members, maintaining culture of collaboration

KALA VANIJYA MAHAVIDYALYA, THADIPAONI, NAGPUR Nagpur

FIRST CLASS, with 8.83 CGPA.

MAHARASHTRA BOARD

FIRST CLASS, 65%