Summary
Overview
Work History
Education
Skills
Certification
Languages
Www
Personal Information
Websites
Timeline
Generic
Surbhi Tomar

Surbhi Tomar

Noida

Summary

Results-oriented Key Account Manager with proven expertise in building strong client relationships and negotiating beneficial contracts. Demonstrated ability to analyze market trends and customer needs to develop strategic growth plans that drive sales revenue. Skilled in managing multiple priorities under pressure while maintaining attention to detail and meeting deadlines. Successfully implemented innovative solutions to complex business challenges, significantly impacting organisation success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Key Accounts Manager

Eduquity Career Technologies
05.2025 - Current
  • Collaborating with internal teams
  • Develop trusting relationships with major clients
  • Expanding contracts with existing clients
  • Issue Resolution & Support
  • Provide end to end support
  • Worked on government projects (DDA, SSC, EDCIL)

Senior Associate (Fintech)

Paytm Money
12.2022 - 04.2025
  • Collaborated with cross-functional teams to resolve customer issues effectively.
  • Conducted regular check-ins to assess customer needs and address concerns promptly.

Manager CRM (Edtech)

Ginger Webs
01.2021 - 09.2022
  • Understand customer needs, and develop plans to address them.
  • Identify key staff in client companies to cultivate profitable relationships.
  • Resolve customer complaints quickly and effectively.
  • Forward upselling and cross-selling opportunities to the sales team.
  • Promote high-quality sales, supply, and customer service processes.
  • Worked with international clients.
  • Mentor junior team members in customer service, project management, and sales.
  • Advise clients on attainable goals, and develop project plans.
  • Monitor project progress, and make adjustments as needed.
  • Ed-tech

Business Development Executive

Microtek Digital LLC
11.2019 - 01.2021
  • Identifying new sales leads.
  • Responsible for driving new business for a new division of a successful company.
  • Work closely with the delivery team to ensure timely performance as per client expectations and agreed SLAs.
  • Develop sales presentations, contract negotiations, pricing models, and defined scope of work on RPO engagements.
  • I worked on SEO, SMM, and RPO projects.

Education

computer course -

01-2021

B.B.A/ B.M.S -

Vidya Knowledge Park
Meerut
04-2020

XIIth - English

Meerut Public School
Meerut
09-2017

Skills

  • Key account management
  • Project management
  • Cross-selling
  • B2B marketing
  • Business analysis
  • Team handling
  • Management skills
  • Business process analysis
  • Market research
  • Communication skills
  • Client relationship management
  • Business development

Certification

  • ZOHO Suite CRM
  • MS Office
  • Microsoft Excel

Languages

English

Www

Online Profile

Personal Information

Total Experience: 5 Years 9 Months

Timeline

Key Accounts Manager

Eduquity Career Technologies
05.2025 - Current

Senior Associate (Fintech)

Paytm Money
12.2022 - 04.2025

Manager CRM (Edtech)

Ginger Webs
01.2021 - 09.2022

Business Development Executive

Microtek Digital LLC
11.2019 - 01.2021

computer course -

B.B.A/ B.M.S -

Vidya Knowledge Park

XIIth - English

Meerut Public School
Surbhi Tomar